Introduction to arenaflex
arenaflex is a leading healthcare provider dedicated to delivering exceptional patient care and customer service. As a part of our team, you will be contributing to the well-being of our community by ensuring seamless and efficient healthcare services. We are currently seeking a highly motivated and customer-focused individual to join our team as a part-time Customer Care Coordinator. This role offers a unique opportunity to work in a dynamic and supportive environment, interacting with patients, families, and healthcare professionals to provide top-notch care and service.
Job Summary
As a Customer Care Coordinator at arenaflex, you will play a vital role in our healthcare team by performing the primary function of completing and processing patient referrals. This includes data entry functions, contacting patients to confirm the accuracy of information, and communicating with other departments as needed to ensure complete and accurate information. Your exceptional customer service skills, attention to detail, and ability to work effectively in a team environment will make you an invaluable asset to our organization.
Primary Responsibilities
- Contributes to the achievement of established goals and objectives and adheres to department policies, procedures, quality standards, and safety standards. Completes annual Code of Conduct, Compliance, and other mandatory training. Complies with governmental and accreditation regulations.
- Represents arenaflex in a positive and professional manner through attitude, customer service, and response to inquiries and problems. Maintains effective working relationships with internal referral sources and patients and their families by exhibiting a courteous and helpful manner in communication.
- Supports community account managers and hospital-based clinical consultants in the coordination and/or outsourcing of home care referrals. Receives and enters appropriate patient demographic, clinical, and insurance information from referral sources, verifying insurance or obtaining authorization by communicating with reimbursement coordinators and obtaining staffing availability by communicating with the appropriate clinical team when required.
- Enters all required patient demographics, payor, and clinical information fields in the home care database to ensure complete and accurate home care referrals. Verifies and documents Medicare Eligibility for home care and creates billing sequence. Communicates with internal referral sources and patients and their families.
- Supports clinical operations as needed through additional workflow completion, coordination with schedulers, and other operational support team members. Contributes to the successful completion of the patient billing cycle by ensuring all necessary forms are present and complete.
- Maintains effective working relationships with other departments and participates in multi-disciplinary quality and service improvement teams. Participates in meetings and on committees and represents the department and agency in community outreach efforts.
- Maintains working knowledge of and uses various technology and applications to complete the home care referral process, such as HomeCare HomeBase. Monitors fax machine and other electronic systems and responds within appropriate time frames and prior to departure.
Essential Qualifications
- High school diploma or GED required.
- Knowledge of medical terminology required.
- Clerical/office experience, preferably in a healthcare setting required.
- Insurance verification experience and/or medical claims experience preferred.
- Proficiency in Microsoft Word, Excel, Outlook, and Internet Explorer.
- Team player with strong interpersonal skills, including verbal and written communication.
- Effective problem-solving skills and ability to work independently.
Preferred Qualifications
- Previous experience in a customer-facing role, preferably in healthcare.
- Strong understanding of healthcare operations and patient care services.
- Experience with electronic health records and other healthcare software applications.
- Excellent time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. As a Customer Care Coordinator, you will have access to ongoing training and education, as well as opportunities for professional development and advancement. Our team is dedicated to supporting each other and fostering a culture of excellence, innovation, and continuous improvement.
Work Environment and Company Culture
arenaflex is a dynamic and supportive work environment that values diversity, equity, and inclusion. We are committed to creating a positive and respectful workplace culture that promotes collaboration, open communication, and employee well-being. Our team members are passionate about delivering exceptional patient care and customer service, and we are looking for like-minded individuals to join our team.
Compensation, Perks, and Benefits
arenaflex offers a competitive compensation package, including a hourly rate, benefits, and perks. Our benefits package includes medical, dental, and vision insurance, as well as paid time off, holidays, and a 401(k) retirement plan. We also offer opportunities for professional development, education, and advancement, as well as a positive and supportive work environment.
Conclusion
If you are a motivated and customer-focused individual with a passion for healthcare, we encourage you to apply for the part-time Customer Care Coordinator role at arenaflex. This is a unique opportunity to join a dynamic and supportive team and contribute to the delivery of exceptional patient care and customer service. Don't miss out on this chance to take your career to the next level and make a positive impact in the lives of our patients and their families. Apply now to join our team and become a part of the arenaflex family!
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