At arenaflex, we're on a mission to revolutionize the way we interact with our global clients, and we're looking for a talented and outcome-driven individual to join our Worldwide Inbound Center (GIC) team. As a Part-Time Chat Support Representative, you'll play a vital role in delivering exceptional customer experiences through live chat, phone, and email support. If you're passionate about providing top-notch service, have a knack for problem-solving, and thrive in a fast-paced, dynamic environment, we want to hear from you! **About arenaflex's Global Inbound Center** arenaflex's Global Inbound Center (GIC) is a cutting-edge virtual team that specializes in enhancing the continuous inbound experience for global clients through live chat, 24/5 availability. Our team members are part of the GDSC group, but we collaborate with other teams, including Site, Advanced Marketing, Request Age (DG), and AWS Support, who share our mission to co-drive the client experience. Our vision is to empower global clients to quickly connect with an AWS Agent and resolve their requests, regardless of location. **Key Responsibilities** As a Part-Time Chat Support Representative, you'll be responsible for: * Providing timely and effective responses to global clients' requests through live chat, phone, and email support, while delivering a positive customer experience. * Identifying clients' pain points and capturing their requirements for cloud services through chat capabilities and converting them into marketing-qualified leads (MQLs) with proper handover notes for our global sales partners. * Following up with unconverted MQLs to increase sales-qualified lead transformation, resulting in a vertical pattern of pipeline engagement. * Building a stronger AWS leads dataset by exploring, updating, and maintaining client data within Salesforce and Amazon Connect. * Educating and nurturing clients/prospects at the beginning of their cloud journey, moving them from warm or low interest to active interest. This includes customized messaging about AWS services and differentiators. * Addressing the voice of the customer and recommending next steps to improve the customer experience to the GDSC/GIC/item group and other internal stakeholders. * Demonstrating exceptional communication skills, including the ability to navigate global communication/culture and exhibit excellent chat support behavior. * Collaborating with a global, cross-functional team to drive operational excellence and better customer experiences. **Essential Capabilities** * Bachelor's degree * 2+ years of work experience in Sales, Marketing, or customer-facing roles * OR relevant education foundation **Preferred Capabilities** * AWS Cloud Expert Certification/AWS Certified Solutions Architect - Professional * Technical background in Design, Software Engineering, or MIS * In-depth knowledge and understanding of existing and emerging technologies related to cloud computing: comprehend and identify opportunities for clients * Proven ability to manage time and juggle multiple projects in a high-growth environment with shifting priorities * Experience working in a fast-paced, highly cross-functional organization with cutting-edge products/services * Excellent listening skills, ability to see needs, and ask clarifying/exploring questions * Clear, concise, and confident communication skills via phone or chat **Why Join arenaflex's Global Inbound Center?** * Opportunity to be part of a global, cross-functional team driving operational excellence and better customer experiences * Chance to work with a cutting-edge virtual team specializing in enhancing the continuous inbound experience for global clients * Collaborative and dynamic work environment with a focus on innovation and customer satisfaction * Professional growth and development opportunities in a rapidly evolving industry * Competitive compensation and benefits package **How to Apply** If you're a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we'll be in touch to discuss your qualifications further. Apply Now! Apply for this job