Experienced Onsite Customer Service Representative for a Leading Healthcare Company - blithequark

Introduction to blithequark

At blithequark, we play a vital role in the healthcare process, empowering our customers to advance healthcare through our integrated technologies, products, and services. As a Fortune 500 company with over 50 facilities across the US and 18,000 teammates in more than 90 countries, we are dedicated to making a difference in the lives of patients every day. Our mission is to provide exceptional support to our customers, and our success starts with our talented and diverse team of teammates.

Job Overview

We are seeking an experienced Onsite Customer Service Representative to join our team in Ann Arbor, MI. As a key member of our Customer Service organization, you will provide exceptional support to our customers, utilizing critical thinking skills and available resources to deliver superior service. This is an exciting opportunity to work with a leading healthcare company and make a meaningful impact on the lives of patients and healthcare providers.

Key Responsibilities

• Handle various tasks such as order management, product flow, backorder resolution, and processing credits as needed or requested
• Serve as the main point of contact for customers, ensuring a high level of satisfaction through efficient and effective communication
• Handle all inbound and outbound calls and digital interactions with professionalism and efficiency, resolving inquiries or directing them to the appropriate Customer Service team or internal departments
• Proactively follow up on outstanding tasks to ensure timely completion and keep customers updated as required
• Document all communications and activities in case management software for accurate tracking
• Complete tasks with dedication to supporting specific customers, recognizing that requirements may vary based on customer circumstances and needs
• Takes on various functions within the Customer Service team, including order management, product flow, backorder management, and credits, as needed
• Research and verify order line errors, making accurate corrections to UOM/product/part number issues as per customer requirements
• Collaborate with Operations and Inventory Control to investigate and resolve shipping/receiving discrepancies
• Execute all expedites, Inter-Branch Transfer (IBT), and resource requests accurately and cost-effectively
• Process credits, reships, and returns, and obtain Certificates of Destruction for unreturned items
• Ensure all applicable fees are assessed accurately according to blithequark's policy

Essential Qualifications

• High School diploma or equivalent; college degree in a relevant field (business, communications, healthcare, etc.) is preferred
• 1-2 years of customer service experience, preferably in a healthcare-related industry
• Customer Service certification is preferred

Preferred Qualifications

• Knowledge of the healthcare industry
• Experience with ERP and CRM systems, with Salesforce experience preferred
• Critical thinking skills to determine optimal problem resolutions; ability to triage customer issues

Skills and Competencies

• Strong interpersonal skills with a customer service focus
• Ability to thrive in a matrix organization under multiple guidance
• Excellent verbal and written communication skills
• Strong planning, organizational, and recordkeeping abilities
• Capable of working independently and collaboratively to resolve issues
• Strong follow-up skills
• Proficient in MS Office

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to creating a growth-oriented culture that values each teammate's perspective and contributions. As a Customer Service Representative, you will have opportunities to develop your skills and knowledge, take on new challenges, and advance your career within the company. You will also have access to training and development programs, including tuition reimbursement and employee stock purchase plan.

Work Environment and Company Culture

Our company culture is guided by our shared values of Integrity, Development, Excellence, Accountability, and Listening. We strive to deliver superior service across the continuum of healthcare, and we are proud to service healthcare industry customers in 90 countries where we do business today. As a teammate at blithequark, you will be part of a diverse, vibrant organization with a focus on excellence and integrity.

Compensation, Perks, and Benefits

We offer a competitive compensation package, including medical, dental, and vision insurance, available on the first working day, 401(k) eligibility after 30 days of employment, and employee stock purchase plan. You will also have access to development opportunities, tuition reimbursement, and a dynamic work environment that values your contributions.

Conclusion

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Service Representative, you will play a critical role in supporting our customers and advancing healthcare. Apply today and take the first step towards a rewarding and challenging career with a leading healthcare company.

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