Experienced National Customer Operations Manager – Leading Customer Value Creation and Operational Excellence at arenaflex

Introduction to arenaflex and the Role

arenaflex is a renowned leader in the beverage industry, dedicated to refreshing the world and making a difference. With a rich history spanning over a century, our company has established itself as a pioneer in innovation, customer satisfaction, and employee growth. We are now seeking an experienced National Customer Operations Manager to join our Inspire Account Team, where you will play a pivotal role in driving beverage quality, revenue, and profit for our system. As a key member of our team, you will be responsible for configuring and owning the fulfillment of account-based equipment, service, and supply chain solutions, ensuring seamless customer operations and value creation.

Job Summary

The National Customer Operations Manager will work closely with our sales team, customers, and internal stakeholders to develop and implement customer operations plans, identify opportunities for quality, service, and productivity improvements, and drive business growth. This role requires a unique blend of operational expertise, customer management skills, and strategic thinking. If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Lead customer selling efforts of operational products and services, and provide customer stewardship to our external portfolio of customers and internal client groups, including sales, finance, and marketing.
• Develop and execute short-term and long-term business operational plans for our portfolio of customers, identifying key opportunities to drive beverage quality, cost reduction, category growth, and revenue expansion.
• Create project plans with timelines, forecasts, resource allocation plans, and financial impact for key operational initiatives, and lead internal project team resources and project communication with customers and account teams.
• Develop annual business plans for Net Service Expense and Capital for your assigned portfolio of national accounts, ensuring alignment with our company's goals and objectives.
• Identify key drivers of service and create solutions to beverage equipment-related expenses, decreasing costs, increasing quality, and delivering additional profit to our customers and arenaflex.

Essential Qualifications

• Bachelor's degree (BS/BA or equivalent) in a relevant field, such as business administration, operations management, or a related discipline.
• Minimum 3 years of customer management experience or customer operational management experience, with a proven track record of driving business growth and improving customer satisfaction.
• 2-4 years of general operations experience, with a strong understanding of supply chain management, logistics, and equipment maintenance.
• 2-4 years of project management experience, with expertise in project planning, execution, and monitoring.
• Experience working with data, specifically manipulation and analysis, with the ability to interpret complex data sets and inform business decisions.

Preferred Qualifications

• Master's degree (MS/MA/MBA or equivalent) in a relevant field, such as business administration, operations management, or a related discipline.
• Previous experience in a face-to-face customer sales or operations role, calling on senior-level buyers and decision-makers.
• Functional skills, including technical capability, financial acumen, presentation development and delivery, influencing, and strategic thinking.

Skills and Competencies

• Technical capability: able to create operational solutions and utilize system tools to deliver customer value.
• Financial acumen: able to build and manage service and equipment expense budgets through the ABP and RE process for aligned portfolio.
• Presentation development and delivery: able to utilize C4V methodology and tools to effectively deliver customer stewardship and the arenaflex operational value proposition, both written and verbally.
• Influencing: able to communicate a compelling story to motivate and align internal and external clients to achieve a desired outcome.
• Strategic thinking: able to create a strategic plan that addresses customer needs while also driving company profitability.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a National Customer Operations Manager, you will have access to a range of training and development programs, including leadership development, operational excellence, and customer management. You will also have the opportunity to work with a talented and diverse team of professionals, sharing knowledge and best practices to drive business success.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace, where our employees are valued and empowered to make a difference. We are committed to creating a culture that is grounded in our company purpose, to refresh the world and make a difference. We act with a growth mindset, take an expansive approach to what's possible, and believe in continuous learning to improve our business and ourselves. We focus on four key behaviors – curious, empowered, inclusive, and agile – and value how we work as much as what we achieve.

Compensation, Perks, and Benefits

arenaflex offers a competitive compensation package, including a salary, bonus, and benefits. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off. We also offer a range of perks, including flexible working hours, remote work options, and access to our on-site fitness center and cafeteria.

Conclusion

If you are a motivated and results-driven professional with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As a National Customer Operations Manager at arenaflex, you will have the chance to make a real difference in the lives of our customers and employees, while driving business growth and success. Join our team today and become a part of our journey to refresh the world and make a difference.

Apply now and take the first step towards an exciting and rewarding career at arenaflex. We look forward to receiving your application and exploring how you can contribute to our team's success.

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