Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two days are the same? If so, we invite you to join our arenaflex team as an Experienced Member Services Representative – Remote Customer Service Team. As a key member of our Payments and Digital Strategy crew, you will play a vital role in ensuring the smooth operation of our customer service operations, providing top-notch support to our members, and contributing to the growth and success of arenaflex.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that empower individuals and businesses to achieve their full potential. With a strong commitment to excellence, inclusivity, and customer satisfaction, we strive to create a dynamic work environment that fosters growth, creativity, and collaboration. As a member of our team, you will be part of a diverse and vibrant community that values diversity, equity, and inclusion.
**Key Responsibilities**
As an Experienced Member Services Representative – Remote Customer Service Team, you will be responsible for:
* Completing data access and balancing tasks to ensure accurate and timely processing of customer transactions
* Coordinating return items with customers, vendors, the Federal Reserve Bank, and other institutions
* Assisting other departments with fraud resolution, member inquiries, and associated accounting standard ledger balancing
* Working member cases/assignments and resolving issues in a timely and professional manner
* Following and maintaining guidelines and procedures to ensure strict compliance with NACHA regulations and guidelines and Federal Banking laws
* Processing mortgage bills, multi-account and member deposits, credit card bills, and other checks, including IRA, bankruptcy, and payoff checks
* Reviewing, examining, and approving Remote Deposit, Mobile, ATM, and other imaged-enabled products
* Logging, reviewing, and making necessary GL, account changes, and/or returns
* Processing Stop Pays and Check Batching
* Completing daily balancing and department closing
* Obtaining information from customers for the timely and accurate processing of international and domestic wire transfer requests
* Researching and verifying incoming and outgoing wire transfer information
* Communicating with vendors to process wire transfers
* Understanding and being familiar with outgoing and incoming wire transfer laws
* Depositing check returns, reviewing member check returns on draft changes, processing member checks, verifying customers for outgoing wire transfers, and Federal Reserve verifying and releasing wire transfers
* Completing daily processing of workflows associated with overdue returns, supply of receipts, international collections, and legal fees
**Requirements**
To succeed in this role, you will need:
* A high school degree or equivalent
* Intermediate Excel and Word experience
* Strong customer service skills and the ability to work in a fast-paced environment
* Ability to work prolonged hours in support of business needs
* Ability to exercise excellent customer service skills
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and customers
* Ability to work independently and with minimal supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain excellent performance and attendance
* Must pass relevant arenaflex and Credit Union pre-employment compliance exams
**Preferred Qualifications**
* Previous customer/member service experience
* Previous banking or Credit Union experience
* Episys/Symitar and processing wires experience
**Skills and Competencies**
To excel in this role, you will need:
* Skilled in Microsoft Office software (e.g., Word, Excel, Access, PowerPoint) through both work experience with the software or education and hands-on use of the software
* Ability to work in a fast-paced environment, handle multiple responsibilities, and function as an integral part of a team
* Ability to perform mathematical calculations and review data
* Ability to effectively prioritize work and meet deadlines under high volume pressure
* Ability to cross-train and perform any position assigned within the department
* Ability to interact professionally with all personnel and customers
* Ability to work independently and with minimal supervision
* Ability to self-motivate with strong employer skills and ability for attention to detail
* Ability to effectively prioritize work and meet deadlines
* Ability to maintain excellent performance and attendance
**What You Will Get**
As a member of our arenaflex team, you will enjoy:
* Travel Perks: Ready to explore the world? You, your family, and your friends can reach 365 destinations on more than 6,800 daily flights across our global network.
* Health Benefits: On day one, you'll have access to your health, dental, prescription, and vision benefits that will help you live well. And that's just the beginning, we also offer digital health visits, flexible spending accounts, and more.
* Wellness Programs: We want you to be a great model of yourself – that's why our wellness programs offer you all the right tools, resources, and support you need.
* 401(k) Program: Available upon hire and, depending on the workgroup, company contributions to your 401(k) program are available after one year.
* Additional Benefits: Other wonderful benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, cruises, and more.
**Feel Free to Be Yourself at arenaflex**
From the team of individuals we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at arenaflex. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities, and shareholders, helping team members to reach their full potential, and creating inclusive work environments to meet and exceed the needs of our diverse global community.