Welcome to arenaflex arenaflex is a leading provider of medical billing and claims investigation services, dedicated to delivering exceptional customer experiences and maximizing returns for our clients. We are seeking a highly motivated and experienced Medical Customer Service Representative to join our team in a remote capacity. As a Call Center Representative, you will play a vital role in assisting patients with resolving their Self-Pay balances, establishing payment plans, and providing top-notch customer support. If you are a goal-driven, hard-working individual with excellent communication skills and a passion for delivering exceptional customer service, we invite you to apply for this exciting opportunity. About the Role In this fast-paced and dynamic role, you will be responsible for assisting patients on the phone, helping them to resolve their outstanding balances by establishing payment plans, updating insurance coverage, and providing customer support as a member of our client's business office. You will be expected to adhere to standardized productivity goals and work in a fast-paced call center environment. Our comprehensive training program will ensure your success in this role, and you will have the opportunity to work with a supportive and experienced team. Key Responsibilities Helping patients understand financial responsibility in a helpful and non-threatening manner Taking inbound and making outbound calls to patients regarding outstanding balances Meeting or exceeding established metric goals Following established procedures to resolve patient account balances, including: Identifying consumer payment plans Utilizing call scripts provided Setting up consumer payments over the phone Documenting all conversations electronically on company and/or client systems Assisting patients in determining eligibility for financial assistance programs and/or bank loans when applicable Providing information to Client Services as needed Understanding and fully complying with all federal and state laws and regulations (HIPAA, Medicare Fraud, Waste and Abuse, etc.) regarding collections policies and procedures Essential Qualifications To be successful in this role, you will need to possess the following essential qualifications: H.S. Diploma/GED Must be willing to submit for a background check Characterize high integrity Excellent interpersonal, verbal, and written communication skills Preferred Qualifications While not essential, the following qualifications are highly desirable: Able to work successfully in a fast-paced environment Knowledge of medical terminology, HIPAA, Medicaid, Medicare, Insurance, and FDCPA Experience with medical billing/claims processing Proficient in PC-based applications (Microsoft Outlook, Word, and Excel) Time management and sound decision-making skills Have a positive attitude and demonstrate teamwork Strong organizational and problem-solving skills Provide excellent customer service in a variety of situations, including those that escalate Able to use strong attention to detail and data management skills What We Offer At arenaflex, we are committed to providing our employees with a comprehensive range of benefits, including: Full comprehensive Paid Training Program (3+ weeks) Medical, Dental, and Vision insurance HSA and FSA available 401(K) plans with company match PTO and Paid holidays Employer paid life insurance and long-term disability Internal company growth opportunities Steady work schedule Work Environment and Culture At arenaflex, we pride ourselves on our positive and supportive work atmosphere. We believe in fostering a culture of teamwork, respect, and open communication, and we are committed to helping our employees achieve their full potential. As a remote employee, you will be an integral part of our team and will have the opportunity to work with a diverse range of colleagues from across the country. Compensation and Perks We offer a competitive salary range of $15-$17 per hour, based on experience. In addition to your salary, you will also be eligible for a range of perks and benefits, including paid training, comprehensive insurance coverage, and generous paid time off. Career Growth Opportunities At arenaflex, we are committed to helping our employees achieve their long-term career goals. We offer a range of training and development opportunities, including on-the-job training, mentorship programs, and career advancement opportunities. Whether you are looking to progress within our company or pursue new challenges elsewhere, we are dedicated to helping you achieve your full potential. How to Apply If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to our website. We look forward to hearing from you and exploring how you can contribute to the success of arenaflex. Equal Opportunities arenaflex is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, religion, sex, age, national origin, disability, military status, genetic information, sexual orientation, marital status, domestic violence victim status, or status as a protected veteran or any other federal, state, or local protected class. Conclusion Thank you for considering this exciting opportunity to join the arenaflex team as a Medical Customer Service Representative. We are confident that our comprehensive training program, competitive compensation package, and supportive work environment make us an employer of choice for talented and motivated individuals like you. If you are ready to take your career to the next level and make a real difference in the lives of our patients, we encourage you to apply today. Apply for this job