**Job Title:** Experienced Medical Billing Customer Service Representative - Remote Opportunity at arenaflex
**Job Summary:**
Are you passionate about delivering exceptional customer service and making a positive impact in the healthcare industry? Do you have a strong background in medical billing and a knack for resolving complex customer complaints? If so, we invite you to join arenaflex as an Experienced Medical Billing Customer Service Representative. As a key member of our Patient Business Services (PBS) team, you will play a vital role in ensuring excellent customer satisfaction through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries.
**About arenaflex:**
arenaflex is a leading healthcare organization dedicated to providing high-quality patient care and exceptional customer service. With a strong commitment to diversity, equity, and inclusion, we strive to create a workplace culture that values and celebrates the unique perspectives and talents of our colleagues. As a remote employee, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team.
**Responsibilities:**
As an Experienced Medical Billing Customer Service Representative at arenaflex, you will be responsible for:
* Providing exceptional customer service to patients, families, and healthcare providers through timely, accurate, and professional follow-up and resolution to customer complaints, problems, issues, and general inquiries.
* Handling various self-pay and insurance billing and collection inquiries, requests, and related functions as part of the revenue cycle process for an assigned PBS location.
* Assisting patients in the resolution of billing issues, which may include setting up payment plans and responding to complaints, problems, and general inquiries in a timely, responsive, and efficient manner.
* Providing detailed documentation and reports of customer complaints, issues, interactions, actions taken, and results in appropriate system(s).
* Tracking trends of customer service encounters and recommendations for resolutions of the issues and findings for the supervisor.
* Resolving independently or escalating issues affecting customer complaints and issues to the Supervisor Customer Service.
* Performing communication and follow-up processes related to customer service and ensuring such activities are submitted timely, tracked, trended, and reported to key stakeholders.
* Performing other duties as needed and assigned by the supervisor.
**Requirements:**
To be successful in this role, you will need:
* High school diploma or Associate's degree in Accounting or Business Administration or related field, and at least one (1) year of experience and relevant knowledge of revenue cycle functions and systems working within a hospital or clinic environment, a health insurance company, managed care organization, or other healthcare financial service setting, performing medical claims processing, financial counseling, financial clearance, accounting, or customer service activities, or an equivalent combination of education and experience.
* Previous service/call center experience with the ability to respond to customer inquiries and expectations in a highly efficient and effective manner.
* Excellent verbal and written communication skills and organizational abilities.
* Strong interpersonal skills in interacting with internal and external customers, which includes the ability to interpret customer requirements and recommending appropriate actions to satisfy customer needs.
* Accuracy, attention to detail, and time management skills.
* Ability to work independently and operate keyboard and telephone effectively.
* Basic understanding of Microsoft Office, including Outlook, Word, PowerPoint, and Excel.
* Completion of regulatory/mandatory certifications and skills validation competencies preferred.
* Must be comfortable operating in a collaborative, shared leadership environment.
* Must possess a personal presence that is characterized by a sense of honesty, integrity, and caring with the ability to inspire and motivate others to promote the philosophy, mission, vision, goals, and values of arenaflex.
**Work Environment and Culture:**
As a remote employee at arenaflex, you will have the flexibility to work from the comfort of your own home while still being part of a dynamic and supportive team. Our work environment is collaborative, inclusive, and values-driven, with a strong commitment to diversity, equity, and inclusion. We offer a range of benefits and perks, including:
* Competitive salary and benefits package
* Flexible work arrangements, including remote work options
* Opportunities for professional growth and development
* Collaborative and inclusive work environment
* Recognition and rewards for outstanding performance
* Access to cutting-edge technology and tools
* Comprehensive training and support
**How to Apply:**
If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, through our online application portal. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace culture that values and celebrates the unique perspectives and talents of our colleagues. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.