Introduction to blithequark
At blithequark, we are passionate about delivering exceptional customer experiences and driving sales growth through our innovative live chat solutions. As a rapidly growing company, we are committed to excellence in everything we do, and we are seeking a highly skilled and motivated Live Chat Representative to join our team. If you have a passion for customer service, a knack for sales, and the ability to thrive in a fast-paced environment, we want to hear from you.
Job Overview
As a Live Chat Representative at blithequark, you will be the first point of contact for our website visitors, providing timely and professional support to answer their questions, address their concerns, and connect them with our practice-based professionals. Your primary objective will be to schedule in-clinic or virtual consultations, ensuring a seamless and exceptional customer experience. This is a computer-based role that requires excellent communication skills, attention to detail, and the ability to manage multiple live chat conversations simultaneously.
Key Responsibilities
- Utilize our CRM tool to interact with prospective patients, responding to their inquiries, and providing relevant information in accordance with approved scripts
- Manage multiple chat-based conversations in real-time, ensuring timely and accurate responses to 100% of live chats
- Follow our lead journey process, collaborating with Leadership as needed to reach strategic sourcing and sales goals
- Focus on both quantity and quality, having meaningful conversations with prospective patients, answering their questions, and providing accurate information
- Assist with practice location efforts for other locations as needed, providing support and ensuring a cohesive customer experience
- Qualify leads, providing accurate information, including starting prices or other approved information, and assisting in sales-related administrative tasks as needed
- Collaborate with the team to achieve defined targets and KPIs, as set by the Director of Sales Operations, and participate in ad hoc projects and tasks as assigned
Essential Qualifications and Skills
To be successful in this role, you will need to possess the following skills and qualifications:
- At least 1 year of sales experience, preferably in inside sales and/or remote positions
- Experience using a CRM tool, preferably Intercom or Salesforce
- Typing speed of 60+ words per minute
- Ability to manage multiple live chat conversations at any given time while providing outstanding customer service, including quick, accurate, and timely responses
- Proficiency in Microsoft Office and Google Suite
- Excellent verbal and written communication skills
- Ability to achieve defined targets and KPIs, as set by the Director of Sales Operations
- Strong organizational and multitasking skills, with the ability to work independently and as part of a team
- Self-motivation, adaptability, and a positive attitude, with the ability to learn new techniques, perform multiple tasks simultaneously, keep accurate records, follow instructions, and comply with company policies
Preferred Qualifications and Skills
While not essential, the following qualifications and skills are highly desirable:
- Availability to work from 5pm-1am ET / 3pm-10pm PT (or timezones in between)
- Availability for training from 9am-5pm local time
- Availability to work on a Saturday or Sunday (a huge plus if available on both weekend days!)
- Previous experience in a live chat or customer service role, with a proven track record of success
- Knowledge of sales principles and practices, with the ability to apply this knowledge in a live chat environment
Career Growth Opportunities and Learning Benefits
At blithequark, we are committed to the growth and development of our employees. As a Live Chat Representative, you will have access to ongoing training and support, with opportunities to develop your skills and advance your career. You will be working with a talented and dedicated team, and you will be encouraged to share your ideas and contribute to the growth and success of our company.
Work Environment and Company Culture
Our company culture is built on a foundation of excellence, innovation, and customer focus. We are a dynamic and rapidly growing company, with a team that is passionate about delivering exceptional customer experiences. As a Live Chat Representative, you will be working in a fast-paced and supportive environment, with a team that is dedicated to your success.
Compensation, Perks, and Benefits
We offer a competitive compensation package, with a range of perks and benefits that are designed to support your well-being and career growth. These include:
- Competitive salary and bonus structure
- Comprehensive benefits package, including health, dental, and vision insurance
- Opportunities for career growth and advancement
- Ongoing training and support, with access to the latest tools and technologies
- A dynamic and supportive work environment, with a team that is passionate about delivering exceptional customer experiences
Conclusion
If you are a motivated and customer-focused individual, with a passion for sales and a knack for live chat, we want to hear from you. As a Live Chat Representative at blithequark, you will have the opportunity to work with a talented and dedicated team, develop your skills, and advance your career. You will be working in a fast-paced and supportive environment, with a company that is committed to excellence and customer focus. Apply now to join our team and take the first step towards an exciting and rewarding career at blithequark.
Apply Now