At arenaflex, we're a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets. Our offerings include security software and services, digital transformation, and workplace services, industry applications and services, and innovative software operating environments for high-intensity enterprise computing.
We're seeking an experienced IT Customer Support Specialist to join our team in Salt Lake City, UT. As an IT Customer Support Specialist, you'll be the first point of contact for our clients, providing exceptional support and resolving technical issues related to hardware, software, network connectivity, and peripherals.
**Job Description:**
As an IT Customer Support Specialist, you'll be responsible for:
* Advising and assisting users over the telephone, email, or chat to resolve incidents related to hardware, software, network connectivity, and peripherals.
* Screening, diagnosing, researching, and resolving user issues.
* Maintaining passwords, data integrity, and file system security for the desktop environment.
* Providing onboarding support of new associates, including laptop and/or desktop configuration, system access, and security clearances.
* Documenting service requests and dispatching orders to support groups for problem resolution.
* Providing quick response to ensure maximum uptime of all users and to meet or exceed Service Level Agreements (SLAs).
**Key Responsibilities:**
* Answering moderately complex questions, following guidelines, and using judgment based on experience with related incidents and service requests.
* Requesting handled include support of hardware, software, client, and COTS applications as well as network and user administration.
* Escalating complex problems to other resolver teams or vendors.
* Utilizing problem-solving and analytical skills to effectively resolve challenging incidents.
* Supporting L1 agents in ongoing day-to-day questions related to client incidents, requests, and queries.
**Qualifications:**
* High School Diploma or GED required.
* May require technical certification or Associate Degree.
* Generally, 1-2 years' experience in the area of responsibility.
**Additional Information:**
* Communication will be via Teams and Outlook.
* Meetings are conducted remotely as this is a face-to-face role.
* New agents need to get used to using their feet and their mouth because they're going to be walking around talking to folks face-to-face.
* Will need to be able to manage an iPad, manage a checkout system, and manage a like root-based map system.
* It's not exactly all pen and paper. Someone does need to be able to use a cursory level of technology to succeed in the role.
* Training will be provided for the first week.
**Why Join arenaflex?**
* arenaflex is a global information technology company that provides high-performance and industry-focused solutions integrated with leading-edge security to clients in government, financial services, and commercial markets.
* Our company culture values innovation, collaboration, and customer satisfaction.
* We offer a dynamic and supportive work environment that encourages growth and development.
* arenaflex provides opportunities for career advancement and professional growth.
* We offer a competitive salary and benefits package.
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for technology, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter explaining why you're the ideal candidate for this role.