Are you a customer service professional with a passion for the insurance industry? Do you have a knack for providing exceptional service and building strong relationships with clients? If so, we have an exciting opportunity for you to join blithequark's Insurance Call Center as an Insurance Customer Service Representative. In this role, you will have the chance to work from home, providing top-notch service to our valued customers while enjoying a competitive hourly rate, comprehensive benefits package, and opportunities for career growth and development. **About blithequark** blithequark is a leading provider of insurance services, dedicated to helping individuals and families protect their assets and achieve their goals. With a strong commitment to customer satisfaction and a passion for innovation, we strive to deliver exceptional service and support to our customers. As a member of our team, you will be part of a dynamic and supportive environment that values diversity, equity, and inclusion. **Job Summary** As an Insurance Customer Service Representative, you will be responsible for handling property and casualty (P&C) related customer service and/or billing inquiries and problems via the telephone. You will provide customers with plan coverage information, quotes, policy changes, and policy change impacts to premium, while also identifying opportunities to apply discounts and process insurance verification forms for insured. Your expertise in the insurance industry and club insurance agency policies and procedures will enable you to provide efficient and professional customer service, while also recognizing cross-sell opportunities and obtaining quote information. **Key Responsibilities** * Contact policyholders from the agencies existing book of business through inbound/outbound telephone calls, direct mail, and email to review policies prior to renewal * Review and update policy to enhance retention and better meet the needs of the consumer * Counsel the policyholder concerning appropriate coverage, policy limits, payment options, and state laws that will best meet their needs for sufficient protection against risks covered by Property and Casualty insurance * Make appropriate recommendations and/or changes to the policy and gain policyholder acceptance to process the changes * Receive and respond to calls and emails received by the insurance service center documenting all activity (changes to policy, coverage options, recommendations, and cross-selling) in EPIC * Utilize knowledge of insurance industry and club insurance agency policies and procedures to provide efficient and professional customer service * Provide quotes on endorsements as requested * Identify opportunities to apply discounts, process insurance verification forms for insured, and act as liaison for information exchange between customer and insurance companies * Process changes to policies within EPIC as well as submit changes to specific companies * Follow up with company to ensure change requests have been processed in a timely manner * Review policy information and references company specific claims procedures to assist insured in filing claims * Mail insured documentation to be signed and returned as necessary * Follow up to ensure documentation has been returned in a timely manner from member/customer * Recognize cross-sell opportunities (membership and insurance) and obtain quote information **What We Can Offer You** * A competitive hourly rate, depending on experience and salary zone * Eligible for Annual Merit Increase * Comprehensive Health benefits package, including: + Paid Time Off (accruals begin on first day of employment) + 401(k) plan with a company match + Medical, Dental, Prescription, and Vision Coverage + Tuition Reimbursement + Life Insurance + Flexible Spending Accounts * Nearly 4 weeks of paid time off accrued during the first year * Paid time off to volunteer * Tuition reimbursement * 401(K) plan with company match up to 7% * Free AAA Premier Battery Membership **What We Need from You** * High school diploma or equivalent and 3+ years of increasingly complex customer service experience in an insurance environment * Property and Casualty insurance license required * Membership license preferred and/or ability to obtain within 90 days of employment **Work Schedule** * Monday - Friday, 10 a.m. to 6 p.m. CST with rotating Saturdays with team * Saturday hours would be 9 a.m. to 3 p.m. **Why Join blithequark?** At blithequark, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences. We strive to attract and retain candidates with a passion for their work and encourage all qualified individuals, regardless of race, color, gender, identity, veteran status, sexual orientation, physical ability, or national origin, to apply. **How to Apply** If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity. Please submit your application through our website, and we will be in touch to discuss your qualifications further. Apply Job! Apply for this job