Join A Place for Mom, the Leading Senior Care Advisory Service, as a Remote Inbound Phone Sales Representative
A Place for Mom is revolutionizing the way families find senior care solutions for their loved ones. As the nation's largest senior care advisory service, we're committed to delivering personalized, insight-driven support to hundreds of thousands of families every year. With a rich history dating back to 2000, our company has evolved into a dynamic, fast-paced environment where our employees live our core values every day. We're now seeking an experienced and empathetic Inbound Phone Sales Representative to join our team and make a meaningful difference in the lives of families navigating senior care options.
About Our Company Culture
At A Place for Mom, we pride ourselves on fostering a culture of diversity, equity, and inclusion. Our employees are deeply committed to our mission and embody our company values:
- Mission Over Me: We find purpose in helping caregivers and their senior loved ones while approaching our work with empathy.
- Do Hard Things: We are energized by solving challenging problems and see it as an opportunity to grow.
- Drive Outcomes as a Team: We each own the outcome but can only achieve it as a team.
- Win The Right Way: We see organizational integrity as the foundation for how we operate.
- Embrace Change: We innovate and constantly evolve.
Job Overview
As an Inbound Phone Sales Representative, you will be the first point of contact for families seeking senior care solutions, providing an exceptional experience that aligns with our company mission. Working remotely from your home office, you'll take inbound, pre-screened leads and conduct in-depth initial consultation calls to educate families on customized senior care options. Your goal will be to match families with the best senior living communities and home care providers, ultimately driving move-ins and delivering a great family experience.
Key Responsibilities
- Work in a fast-paced environment as an expert resource for families on senior care options, delivering an exceptional experience aligned with our company mission.
- Take inbound, pre-screened leads working remotely from your home office as an inside sales representative, working an assigned shift with strong schedule adherence.
- Conduct in-depth initial consultation calls with families to understand their needs and preferences.
- Educate families on customized senior care options, including home care, independent living, memory care, and assisted living.
- Act as the liaison between families and senior housing communities or care providers, referring families out to communities and scheduling tours to drive move-ins.
Success Metrics and Expectations
Your success will be measured by reaching daily production benchmarks, including inbound calls and outbound return calls. As a Welcome Advisor, you'll be expected to be empathetic to families' situations and deliver a great family experience, driving referrals and ultimately move-ins.
Qualifications and Skills
Essential Qualifications
- Two or more years of experience in inside sales/inbound call center environments.
- A proven history of exceeding sales targets and demonstrating a strong sales acumen.
- The ability to multitask, simultaneously talking on the phone and taking notes on the computer.
- Strong computer and typing skills, including proficiency in Word and Excel, and the ability to learn and navigate our internal CRM system.
- Successful completion of our new hire training program.
Preferred Qualifications
- Experience working in the senior care industry or a related field.
- A background in customer-facing roles, with a strong understanding of customer service principles.
- Excellent communication and interpersonal skills, with the ability to build rapport with families and senior care providers.
Skills and Competencies
- Strong sales and negotiation skills, with the ability to drive outcomes.
- Excellent communication and interpersonal skills, with the ability to empathize with families and senior care providers.
- The ability to work in a fast-paced environment, prioritizing tasks and managing multiple calls simultaneously.
- Proficiency in CRM systems and Microsoft Office applications.
- A strong attention to detail, with the ability to accurately document family interactions and preferences.
Career Growth and Learning Opportunities
At A Place for Mom, we're committed to the growth and development of our employees. As an Inbound Phone Sales Representative, you'll have opportunities to:
- Develop your sales and customer service skills in a dynamic, fast-paced environment.
- Gain expertise in the senior care industry, working with families and senior care providers.
- Advance your career within our organization, with opportunities for professional growth and leadership development.
Work Environment and Company Culture
As a remote employee, you'll work from the comfort of your own home office, with the flexibility to balance your work and personal life. We're committed to providing a supportive and inclusive work environment, with opportunities for virtual training and development.
Compensation and Benefits
We offer a competitive compensation package, including:
- A base salary of $45,760 ($22.00 per hour).
- On-target earnings of $74,000, with an uncapped variable bonus structure.
- A comprehensive benefits package, including 401(k) with match, dental, health, and vision insurance, and paid time off.
Don't Hesitate, Apply!
If you're a motivated and empathetic sales professional looking for a new challenge, we encourage you to apply for this exciting opportunity. Don't worry if you don't meet every single requirement – we value a great attitude and a willingness to learn above all. Submit your application today and join our team at A Place for Mom!
All candidate information will be kept confidential in accordance with EEO guidelines. A Place for Mom uses E-Verify to confirm the employment eligibility of all newly hired employees.
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