At arenaflex, we're passionate about delivering exceptional customer experiences that exceed our clients' expectations. As a global leader in customer service and experience, we're committed to making lives better, one interaction at a time. We're now seeking an experienced Inbound Customer Service Representative to join our remote team and help us achieve our mission.
**About arenaflex**
arenaflex is a forward-thinking company that's dedicated to innovation and customer-centricity. We're a global organization with a presence in hundreds of locations around the world, serving the world's biggest brands with tens of thousands of employees. Our mission is simple: to make lives better, one interaction at a time.
**Job Description**
As an Inbound Customer Service Representative at arenaflex, you'll be the voice of our brand, interacting with customers through phone, email, online chat, or social media to resolve their questions, concerns, or confusion around a particular product or service. You'll be responsible for:
* Providing exceptional customer service through phone, email, online chat, or social media
* Maintaining and updating customer information as necessary
* Calmly attempting to resolve and de-escalate any issues
* Escalating calls to supervisor when necessary and appropriate
* Responding to requests for assistance and/or possible processing of credit card authorizations
* Tracking call-related information for auditing and reporting purposes
* Providing feedback reports on call issues related to downtime and/or training issues
* Upselling to customers as necessary
**Qualifications**
To be successful in this role, you'll need:
* A high school diploma or GED
* Customer service experience, preferably in a phone-related environment
* Familiarity with Microsoft Windows, Word, and Excel applications
* Bilingual language skills are a plus
* Stellar customer service skills, with an overwhelming desire to make lives better, one interaction at a time
* Ability to use phone and computer systems
* Excellent oral and written communication skills
* Strong listening/comprehension skills
* Ability to stay composed and objective
* Conversational, patient, and confident, with a positive attitude
**Work Environment**
As a remote employee, you'll work in a climate-controlled, contact center environment that's filled with amazing people, incredible career opportunities, and the occasional dance-off. You'll be expected to:
* Constantly use phone and computer systems
* Work in a sedentary environment, with occasional stretching breaks to keep your circulatory system happy
**Benefits and Perks**
As an arenaflex employee, you'll enjoy:
* A competitive salary
* Paid training
* Flexible training schedules
* Medical and dental benefits
* Paid time off
* Paid holiday and sick time
* Retirement planning options (401(k))
* Employee discounts through client programs
* Opportunities for career growth and advancement
* A fun and supportive work environment
**Why Join arenaflex?**
At arenaflex, we're passionate about making lives better, one interaction at a time. We're committed to innovation, customer-centricity, and giving back to our communities. As an employee, you'll have the opportunity to:
* Make a real difference in people's lives
* Work with a global organization that's dedicated to excellence
* Enjoy a fun and supportive work environment
* Pursue your professional goals and career aspirations
* Give back to our communities through our non-profit organization, Making Lives Better with arenaflex
**Take the Next Step**
If you're ready to join our team and make lives better, one interaction at a time, apply now! We can't wait to hear from you.
**Simple Application Process**
Ready to join us? The first step is easy. Click apply now and we'll be in touch soon!
**Equal Opportunity Employer - Veterans/Disabled**
arenaflex is an equal opportunity employer, committed to diversity and inclusion. We welcome applications from all qualified candidates, regardless of their background, experience, or abilities.