Are you a highly skilled and dependable Virtual Assistant with a passion for delivering exceptional customer support and content editing expertise? Do you thrive in a fast-paced, remote environment and have a knack for improving AI-powered chat systems? If so, we invite you to join blithequark, a leading U.S.-based customer service company, as a Full-Time Virtual Assistant – Chat Support & Content Editor. **About blithequark** At blithequark, we're dedicated to revolutionizing the customer service experience through innovative technology and exceptional human support. Our team of experts is passionate about delivering personalized, efficient, and effective solutions that exceed our customers' expectations. As a Full-Time Virtual Assistant – Chat Support & Content Editor, you'll play a vital role in enhancing our AI-powered customer support system, ensuring that every interaction is seamless, informative, and engaging. **Job Summary** We're seeking a highly skilled and experienced Virtual Assistant to join our remote team on a 90-day contract basis, with the potential to become a long-term full-time role. As a Full-Time Virtual Assistant – Chat Support & Content Editor, you'll be responsible for: ### Key Responsibilities * Log into Tawk AI and Apollo to access and edit the back-end chat system, ensuring that every response is revised for the best possible answer. * Review months of past customer chats and AI responses to identify areas for improvement. * Improve weak responses by rewriting, expanding, or clarifying where needed, and adding new answers for unaddressed topics. * Upload forms and documents that customers need during specific inquiries, focusing on step-by-step, process-based responses. * Update content related to recent policies, such as residency legislation, to ensure accuracy and relevance. * Utilize the Tawk AI improvement dashboard to track progress and identify areas for improvement. * Communicate daily with managers in Asana to confirm updates and align priorities. ### Ideal Candidate We're looking for a highly skilled and experienced Virtual Assistant with: #### Essential Qualifications * Excellent written English skills, with a clear, friendly, and process-driven tone. * Experience with chat platforms, including Tawk.to, Apollo, Intercom, Zendesk, and others. * Familiarity with editing chatbot content and uploading documents/forms. * Strong communication and attention to detail, with the ability to work independently and stay highly responsive throughout the day. * Previous success working remotely in a U.S.-based role. #### Preferred Qualifications * Experience with SaaS tools or dashboards, with a fast learning curve and confidence in using new technologies. * A strong understanding of customer service principles and best practices. * A passion for delivering exceptional customer support and content editing expertise. ### Schedule * Monday through Friday * 9:00 AM – 5:00 PM Mountain Time ### Who Should Apply We're looking for individuals who are dependable, sharp, and trustworthy, with a strong work ethic and a passion for delivering exceptional results. If you're a motivated and experienced Virtual Assistant with a passion for customer support and content editing, we encourage you to apply. ### Compensation Compensation will be competitive and based on experience, as well as the typical pay range for this type of position. We're committed to providing a fair and equitable compensation package that reflects your skills, experience, and contributions to our team. ### How to Apply If you're a highly skilled and experienced Virtual Assistant with a passion for delivering exceptional customer support and content editing expertise, we invite you to apply. Please include: * A short note about your experience with Tawk AI, Apollo, or other chat platforms. * Examples of how you've improved customer-facing content. * Why you think you'd be a great fit for this role. We're reviewing applicants now, and we'd love to hear from you. Don't miss this opportunity to join blithequark and contribute to our mission of delivering exceptional customer support and innovative solutions. Apply today! Apply for this job