Experienced Full-Time Remote Accounts Receivable Specialist - Call Center Representative with Excellent Communication Skills and Technical Proficiency

Introduction to Our Company

We are a leading industry player committed to driving results and defining the standards of excellence in our field. Our company is dedicated to fostering a culture of innovation, teamwork, and continuous improvement. We believe in empowering our employees to reach their full potential and make meaningful contributions to our organization's success. As we continue to grow and expand our operations, we are seeking a highly skilled and motivated Accounts Receivable Specialist to join our team in a full-time remote capacity.

Job Overview

As an Accounts Receivable Specialist - Call Center Representative, you will play a vital role in providing exceptional customer service and support to our internal and external customers. Your primary responsibilities will include managing incoming and outgoing calls, resolving customer inquiries and concerns, and performing various administrative tasks to ensure the efficient operation of our accounts receivable department. If you have a strong passion for delivering outstanding customer experiences and are looking for a challenging and rewarding role, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Demonstrate a thorough knowledge of our company's businesses, including Strategic and National accounts, in-store professional accounts, government, and various fleet accounts
• Meet daily productivity goals by managing incoming phone calls, chat, and email correspondence (Cases)
• Daily process and release of credit hold based upon receipt of funds or customer payment commitments; resolve customer claims and disputed items
• Process credit applications, including contacting credit references and setting credit limits within authority limit
• Perform basic account reconciliation related to orders, delivery notices, and cash applications; provide feedback on processes to prevent similar errors and issues in the future
• Assist department as directed for quality of AR clean up projects involving offsets, write offs, refunds, etc.
• Be actively involved in department continuous improvement projects by identifying improvement opportunities or working on a project team
• Escalate requests outside of role/scope to Leadership

Essential Qualifications

To be successful in this role, you must possess the following essential qualifications:

• Associate's or Bachelor's degree in a business-related field preferred, or equivalent experience
• 2+ years of experience in a credit and collections or customer-facing role preferred
• Understanding of basic accounting and bookkeeping procedures
• Proficient in Microsoft Excel, Word, Outlook, and various business software systems as needed
• Strong decision-making skills
• Ability to communicate professionally and effectively with all levels of internal and external management through various methods of communication
• Ability to define problems, identify solutions, and follow through to completion
• Ability to effectively work independently or in team settings
• Achieves high level, sustainable performance, and results
• Ability to adapt to changing environments
• Ability to work with customers in sometimes difficult and confrontational situations
• Good interpersonal skills with a focus on rapport-building, listening, and questioning abilities

Preferred Qualifications

While not required, the following qualifications are preferred:

• Experience with Salesforce, PeopleSoft, and Oracle
• Comfort level with Excel (will be performing pivot tables and vlookups)
• Prior experience in a Call Center environment - 1+ years

Skills and Competencies

To excel in this role, you must possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Strong problem-solving and analytical skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Proficient in Microsoft Office and various business software systems
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities

Career Growth Opportunities and Learning Benefits

At our company, we are committed to the growth and development of our employees. As an Accounts Receivable Specialist - Call Center Representative, you will have access to various training and development opportunities to enhance your skills and knowledge. You will also have the chance to work with a talented team of professionals who are passionate about delivering exceptional customer experiences. We offer a competitive salary and benefits package, as well as opportunities for career advancement and professional growth.

Work Environment and Company Culture

Our company culture is built on the values of teamwork, innovation, and customer satisfaction. We believe in fostering a positive and inclusive work environment that encourages collaboration, creativity, and growth. As a remote employee, you will be part of a dynamic team that is committed to delivering exceptional results and making a meaningful impact on our organization's success.

Compensation, Perks, and Benefits

We offer a competitive salary range of $15-$19.50 per hour, depending on experience. Our benefits package includes a range of perks and benefits, such as health insurance, retirement savings, and paid time off. We also offer opportunities for professional growth and development, as well as a positive and supportive work environment.

Conclusion

If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. As an Accounts Receivable Specialist - Call Center Representative, you will play a vital role in our organization's success and have the chance to grow and develop your skills and knowledge. Don't miss out on this opportunity to join our team and make a meaningful impact on our company's future. Apply now and take the first step towards a rewarding and challenging career with our company.

Apply Now