Join the Nation's Leader in Public Housing Authority Support
Blithequark is a trusted partner of choice for public housing authorities who demand product and service excellence. With over 1,000,000 inspections conducted across the nation and a bilingual customer service center, we understand the unique needs of the housing industry. As an American company, proudly operating as a woman- and veteran-owned enterprise, we are dedicated to providing exceptional services and support to our clients.
About Blithequark
At Blithequark, we live where you live. Our company operates satellite offices and employs local management in the numerous markets we serve. We are committed to providing Section 3 opportunities and hiring local staff, whom we extensively train. Our agencies partner with us to engage a company that consistently gives back through community service and involvement.
Our Services
- HQS Inspection Services
- Remote Recertification Services
- SEMAP Reviews
- Rent Reasonableness Studies
- Rent Determination and Negotiation
- UPCS Inspectors
- PHA Policy Counseling
- HCV Program Management Services
Job Summary
We are currently seeking bilingual and fluent customer service representatives in Spanish and English for work-from-home positions after comprehensive training. This role is ideal for college students who are available during normal business hours and offers flexibility based on your schedule, provided it meets our company's needs.
Position Description
Under the direct supervision of the Customer Service Director and Team Leader, the Call Center Representative is responsible for delivering quality customer service. The statements contained here reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibility.
Major Duties and Responsibilities
- Operate phone and computer systems.
- Serve as a liaison between inspectors and clients.
- Provide customer service for incoming telephone calls, emails, and letters by responding or routing in a timely, efficient, and appropriate manner.
- Communicate with inspectors and inspection managers to resolve questions from clients and inspection issues.
- Handle email requests from customers, including reinspection approvals, customer questions, etc.
- Maintain records of customer interactions and transactions, recording details of inquiries, complaints, and comments.
- Ensure that the client's policies and procedures, as well as HUD requirements and guidelines, are being observed in day-to-day operations.
- Effectively communicate with Blithequark co-workers, the client's staff members, and supervisors regarding project status, client issues, and work assignments via personal conversation, fax, email, and phone.
- Exercise discretion in all matters regarding the general business operations of Blithequark.
Qualifications
Required Knowledge, Skills, and Abilities
- Knowledge or willingness to learn about the general operations and procedures of a Public Housing Agency (PHA) as well as local, state, and federal laws governing subsidized housing programs.
- Proven proficiency in using modern office equipment, including multi-line phones, computers, printers, fax machines, scanners, and copiers.
- Prepare and present ideas in a clear and concise manner, both orally and in written form.
- Accurate typing skills with a minimum typing speed of 40wpm.
- Ability to establish, maintain, and promote effective working relationships with departmental employees, co-workers, vendors, consultants, contractors, and landlords/tenants.
- Ability to effectively communicate with people from a broad range of socio-economic backgrounds.
- Ability to work productively in a variety of working conditions and environments.
Physical Requirements
- Must be able to read various documents and operate office equipment (75-100%).
- Must have acute hearing ability (75-100%).
- Must be able to sit for extended periods (75-100%).
- Must have the ability to perform repetitive hand motions (75-100%).
Physical Dimensions
- Moderate work: Exerting minimal force occasionally to move objects less than 25 lbs.
Education and Experience
- Graduation from high school or GED.
- 1-3 years of work experience in customer service preferred.
- Any equivalent combination of education, training, and experience, which in the sole determination of Blithequark constitutes the required knowledge and abilities.
What We Offer
Compensation and Benefits
- Competitive hourly rate: $12.50 - $13.50.
- Comprehensive benefits package, including:
- 401(k)
- Dental insurance
- Flexible schedule
- Health insurance
- Paid time off
- Vision insurance
- Work-from-home opportunity after training.
Career Growth and Learning Benefits
At Blithequark, we are committed to the growth and development of our employees. We offer:
- Comprehensive training program.
- Ongoing support and coaching.
- Opportunities for career advancement.
- Professional development and growth.
Work Environment and Company Culture
Our company culture is built on:
- Dedication to providing exceptional services and support.
- Commitment to community service and involvement.
- Collaboration and teamwork.
- Integrity and transparency.
How to Apply
If you are a motivated and customer-focused individual who is looking for a challenging and rewarding role, we encourage you to apply. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
Don't miss this opportunity to join our team and make a difference in the lives of our clients. Apply today!
Apply Now