Join the Blithequark Team: Making a Difference in Healthcare
Blithequark is revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. As a leader in the industry, we're dedicated to making healthcare more responsive, affordable, and equitable. Our team of highly skilled Care Advisors plays a vital role in serving and managing special needs for our members and their family members. We're now seeking a compassionate and resourceful Healthcare Customer Advisor to join our Family Engagement Center team.
About the Role
As a Healthcare Customer Advisor – Special Needs Support at Blithequark, you'll have the opportunity to deliver an extraordinary experience to family members who need an ally. You'll serve as an ongoing resource, providing guidance and community resources during key transition times throughout the family's journey. Your primary responsibilities will include:
- Providing holistic family support to members with special needs, owning end-to-end resolution of issues.
- Serving as an ongoing point of contact for members, primarily via phone, email, chat, or text, delivering compassionate support and creating a memorable, positive experience.
- Building ongoing relationships with members and teammates.
- Making decisions independently and solving problems creatively using sound judgment and critical thinking.
- Consistently following through on commitments and framing realistic expectations for members.
- Planning, prioritizing, organizing, and completing work to meet established objectives.
- Managing project time to ensure follow-up and outreach work is completed in a timely manner.
- Focusing on teamwork and fostering a strong team environment through mentoring and acting as a resource for colleagues.
- Anticipating member needs and proactively seeking out external and internal resources or partners to add unexpected value.
- Determining appropriate referrals to other programs/services as needed.
- Providing high-quality member experience as reflected in post-contact surveys and member feedback.
Requirements and Qualifications
To succeed as a Healthcare Customer Advisor – Special Needs Support at Blithequark, you'll need:
Essential Qualifications:
- High School Diploma / GED or equivalent work experience.
- 1+ year of experience helping, resolving, or advocating on behalf of members or customers.
- Experience using a computer and Microsoft Office, including Microsoft Word, Excel, and Outlook.
- Ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST.
- Must be 18 years of age or older.
Preferred Qualifications:
- 1+ year of A4Me or 3+ months of Quick Assist experience.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience within a member-focused healthcare environment.
- Experience within a service delivery capacity (e.g., social services, caregivers, hospitality, social work, sales, non-profit agencies).
Skills and Competencies
To excel in this role, you'll need:
- Passion for helping individuals and families of children with special needs.
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless with solving issues and providing support.
- Critical thinking and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to diffuse member distress, manage complex situations, and translate complex benefit terminology and processes into common language.
- Ability to work well within a team and prioritize member needs.
- Drive to add value by delivering more than customers expect.
- Agility and flexibility to excel in a fast-paced work environment with constant learning and change.
- High emotional intelligence and ability to separate self from complaints/escalated members.
What We Offer
At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. As a Healthcare Customer Advisor – Special Needs Support, you can expect:
- Comprehensive 18-week paid training program.
- Opportunities for career growth and professional development.
- Competitive compensation and benefits package.
- Flexible remote work arrangement with a dedicated work area requirement.
- Recognition and rewards for outstanding performance.
- A diverse and inclusive work environment that values equity and social responsibility.
Our Culture and Values
At Blithequark, we believe that everyone deserves the opportunity to live their healthiest life. We're committed to creating a work environment that is inclusive, diverse, and supportive of all employees. Our values include:
- Putting members' needs at the center of our decisions.
- Embracing diversity, equity, and inclusion.
- Fostering a culture of continuous learning and improvement.
- Encouraging collaboration and teamwork.
- Recognizing and rewarding outstanding performance.
How to Apply
If you're passionate about making a difference in the lives of individuals and families with special needs, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.
We look forward to hearing from you and exploring how you can contribute to our mission of helping people live healthier lives and making the health system work better for everyone.
Apply Now