Join the Blithequark Team: Making a Difference in Healthcare
Blithequark is revolutionizing the healthcare experience by creating healthier communities and removing barriers to quality care. Our mission is to help people live healthier lives and make the health system work better for everyone. We're committed to fostering a culture of diversity, equity, and inclusion, and we're looking for talented individuals like you to join our team. As a Healthcare Customer Advisor – Special Needs Support, you'll have the opportunity to make a positive impact on the lives of millions of people.
About the Role
We're seeking a highly skilled and compassionate Healthcare Customer Advisor – Special Needs Support to join our Family Engagement Center team. As a full-time remote employee, you'll provide holistic support to members with special needs and their families, serving as a trusted advisor and advocate. You'll work closely with our members to resolve complex issues, provide guidance, and connect them with community resources. Your goal will be to deliver an extraordinary experience, building trust and creating a positive impact on their lives.
Key Responsibilities
- Provide end-to-end resolution of issues for members with special needs, including complex benefits, claims, and billing issues.
- Serve as an ongoing point of contact for members, delivering compassionate support via phone, email, chat, and text.
- Create and build relationships with members and teammates, fostering a strong team environment.
- Make independent decisions and solve problems creatively, using sound judgment and critical thinking.
- Plan, prioritize, and organize work to meet established objectives, ensuring timely follow-up and outreach.
- Maintain accurate family counts on our documentation platform and focus on teamwork and mentoring.
- Anticipate member needs and proactively seek out external and internal resources to add value.
- Determine appropriate referrals to other programs/services as needed.
- Provide high-quality member experiences, as reflected in post-contact surveys and member feedback.
Requirements and Qualifications
To succeed in this role, you'll need:
- A high school diploma or GED, or equivalent work experience.
- 1+ year of experience helping, resolving, or advocating on behalf of members or customers.
- Proficiency in Microsoft Office, including Word, Excel, and Outlook.
- The ability to work 40 hours per week, Monday through Friday, from 9:45am – 6:15pm CST, with occasional overtime.
- Aged 18 years or older.
Preferred qualifications include:
- 1+ year of A4Me or 3+ months of Quick Assist experience.
- Claims processing experience.
- Experience providing care for children with special needs.
- Experience within a member-focused healthcare environment or service delivery capacity.
Skills and Competencies
To excel in this role, you'll need:
- Passion for helping individuals and families with special needs.
- Strong empathy, compassion, and listening skills.
- Aptitude to be proactive, organized, resourceful, and relentless in solving issues.
- Critical thinking and problem-solving skills.
- Strong written and verbal communication skills.
- Ability to diffuse member distress and manage complex situations.
- High emotional intelligence and a coachable mindset.
What We Offer
At Blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Here are just a few benefits and perks you can expect:
- Comprehensive 18-week paid training program.
- Opportunities for career growth and professional development.
- Competitive compensation and benefits package.
- Flexible remote work arrangement with a dedicated work area.
- Incentive and recognition programs.
- Equity stock purchase and 401k contribution (subject to eligibility requirements).
Our Culture and Values
At Blithequark, we believe that everyone deserves the opportunity to live their healthiest life. We're committed to:
- Mitigating our impact on the environment.
- Enabling and delivering equitable care that addresses health disparities.
- Fostering a culture of diversity, equity, and inclusion.
We're an Equal Employment Opportunity/Affirmative Action employer, and we welcome applications from qualified candidates of all backgrounds.
How to Apply
If you're passionate about making a difference in healthcare and have the skills and experience we're looking for, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to join our team at Blithequark.
Don't miss this chance to be part of a team that's shaping the future of healthcare. Apply now and start your journey with Blithequark!
Apply Now