Join the blithequark Team: Caring. Connecting. Growing Together
blithequark is a global organization dedicated to delivering care and improving health outcomes through technology. We are seeking a highly skilled and motivated Customer Service Representative to join our team remotely from anywhere within the U.S. As a Customer Service Representative, you will play a critical role in connecting people with the care, pharmacy benefits, data, and resources they need to live healthier lives.
About blithequark
blithequark is a leading organization in the healthcare and insurance industry, committed to advancing health equity on a global scale. Our culture is guided by diversity and inclusion, and we offer comprehensive benefits, career development opportunities, and a dynamic work environment. We believe in fostering a culture of caring, connecting, and growing together, and we are excited to welcome a new team member who shares our values and mission.
Job Summary
We are looking for an experienced Customer Service Representative to work full-time remotely, providing exceptional service to our customers. The successful candidate will be able to work independently in a fast-paced environment, handling a high volume of customer inquiries and providing solutions to their concerns. This is an excellent opportunity for a motivated and customer-focused individual to join our team and make a positive impact on the lives of our customers.
Key Responsibilities
- Respond to 60-80 incoming calls from customers inquiring about home delivery pharmacy or pharmacy benefits
- Ask appropriate questions and listen actively while documenting required information in computer systems
- Occasionally make outbound calls to customers for follow-ups
- Provide exceptional customer service, resolving customer concerns and addressing their needs in a timely and professional manner
- Work collaboratively with other team members to achieve shared goals and objectives
- Stay up-to-date with product knowledge and industry developments to provide accurate information to customers
Requirements
Essential Qualifications
- High School Diploma / GED OR 2 years of equivalent work experience
- Must be 18 years of age OR older
- 1 year of customer service experience, which includes providing service over the phone
- Familiarity with computer and Windows PC applications, which includes the ability to navigate and learn new and complex computer system applications
- Basic knowledge of Microsoft Office: Microsoft Word (ability to open and navigate a word document) and Microsoft Excel (ability to open and navigate a spreadsheet)
- Ability to attend 3-4 weeks of training with 100% attendance
- Ability to work any of our 8-hour shift schedules during our normal business hours of 5:00 AM - 11:00 PM CST from Sunday - Saturday
Preferred Qualifications
- Call Center experience
- Experience with a virtual learning environment
- Experience with a virtual working environment
- Experience in working with Digital platforms and systems (Web, Chat, Email)
- Health Care / Insurance environment (familiarity with medical terminology, health plan documents, OR benefit plan design)
Soft Skills
- Ability to work in a fast-paced work environment
- Anticipate taking a minimum of 50 calls daily
- Excellent communication and interpersonal skills
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
Telecommuting Requirements
- Ability to keep all company sensitive documents secure (if applicable)
- Required to have a dedicated work area established that is separated from other living areas and provides information privacy
- Must live in a location that can receive a blithequark-approved high-speed internet connection or leverage an existing high-speed internet service
- Must be able to connect directly into the internet via hard wire (either directly to modem or router)
Physical and Work Environment
- Frequent speaking, listening using a headset, sitting, use of hands / fingers across keyboard or mouse, long periods working at a computer
What We Offer
blithequark offers a comprehensive benefits package, including:
- Competitive salary and bonuses
- Comprehensive health insurance
- Retirement savings plan with company match
- Paid time off and holidays
- Opportunities for career growth and professional development
- Flexible work arrangements, including remote work options
Compensation
For California, Colorado, Connecticut, Hawaii, Nevada, New Jersey, New York, Washington, Rhode Island, OR Washington, D.C. Residents Only: The hourly range for this position is $16.00 - $28.27 per hour. Pay is based on several factors, including but not limited to local labor markets, education, work experience, certifications, etc. blithequark complies with all minimum wage laws as applicable.
How to Apply
If you are a motivated and customer-focused individual looking for a challenging and rewarding role, please submit your application to join our team at blithequark. We are excited to welcome a new team member who shares our values and mission.
Equal Employment Opportunity
blithequark is an Equal Employment Opportunity / Affirmative Action employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.
Drug-Free Workplace
blithequark is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.
We look forward to hearing from you and exploring how you can join our team at blithequark!
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