Experienced Full-Time Customer Service Representative for Data Entry and Patient Enrollment - Remote Work Opportunity at arenaflex

Introduction to arenaflex

arenaflex is a leading healthcare, pharmacy, and retail company with a long history of caring for communities. As part of the U.S. Retail Pharmacy and U.S. Healthcare segments, arenaflex operates almost 9,000 brick-and-mortar stores across America, Puerto Rico, and the U.S. Virgin Islands, serving nearly 10 million customers every day. Our pharmacists play a vital role in the U.S. healthcare system by providing a wide range of pharmacy and healthcare services, including those that drive equitable access to care for the nation's medically underserved populations.

Job Overview

We are seeking an experienced Customer Service Representative to join our team at arenaflex. As a Customer Service Representative, you will be responsible for performing data entry tasks, patient enrollment, and handling high-volume customer requests. You will work under direct supervision and follow established guidelines and procedures to ensure accurate and efficient processing of patient information. This is a full-time remote work opportunity, offering a competitive salary of $27-$35 per hour.

Key Responsibilities

• Utilize arenaflex's data entry techniques and rules to process new patient enrollments by entering information into the proper system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication with patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Communicate effectively in writing and verbally.
• 18 years old or older.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At arenaflex, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in data entry, patient enrollment, and customer service. You will also have the chance to work with a team of experienced professionals who are passionate about delivering exceptional customer service and patient care.

Work Environment and Company Culture

arenaflex is a dynamic and inclusive workplace that values diversity and promotes a culture of respect, empathy, and kindness. We believe in creating a positive and supportive work environment that encourages collaboration, innovation, and creativity. As a remote worker, you will be part of a virtual team that is connected through technology and shared goals.

Compensation, Perks, and Benefits

arenaflex offers a competitive salary and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. We also provide opportunities for professional development and growth, as well as a range of perks and discounts on our products and services.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and care, we encourage you to apply for this exciting opportunity at arenaflex. As a Customer Service Representative, you will be part of a team that is dedicated to making a positive impact on the lives of our customers and patients. Apply now to join our team and start your journey with arenaflex!

Apply Now