Experienced Full Time Customer Service Representative – Data Entry and Patient Enrollment Specialist for blithequark Remote Work Opportunities

Introduction to blithequark

At blithequark, we are committed to making a positive impact on the lives of our customers and patients. As a leading healthcare and retail organization, we strive to provide exceptional service and support to our communities. Our mission is to create more happy lives through better health, and we are dedicated to achieving this goal through our integrated healthcare, pharmacy, and retail services. With a long history of caring for communities, blithequark is proud to be a local health destination serving millions of customers every day.

Job Overview

We are seeking a highly skilled and experienced Customer Service Representative to join our team as a Data Entry and Patient Enrollment Specialist. As a key member of our team, you will be responsible for performing data entry tasks, handling patient inquiries, and providing exceptional customer service to our patients and clients. This is a full-time remote work opportunity, offering a competitive salary of $27-$35 per hour.

Key Responsibilities

• Utilize blithequark's data entry techniques and rules to process new patient enrollments by entering information into the appropriate system.
• Handle patient medication requests within HIPAA guidelines and enter refill orders for processing.
• Investigate to obtain missing prescription information and interpret medical abbreviations (SIG codes).
• Resolve all data entry issues related to exceptions.
• Handle communication with patients (inbound calls, chats, messages) and resolve outbound calls to prescribers and patients as needed.
• Resolve Third-Party Rejections by inspecting, gathering information, making corrections, and resubmitting for processing according to individual plan requirements.
• Make phone calls to guarantors and others to obtain information, gain override approval, or otherwise resolve Third-Party Rejections.
• Provide support to Pharmacists, both those in the office and those in different locations.
• Identify and communicate issues to senior-level staff as appropriate.

Essential Qualifications

• High School Diploma or GED.
• Basic level computer skills (e.g., start and shut down computer, use mouse to point and click, start and close programs, switch between applications, save files, print reports, and access information online).
• Basic web browser skills to include opening a browser, typing URLs in the correct location, using a search engine, bookmarking a site, navigating back/forward/stop buttons, and completing forms online.
• Intermediate level keyboarding skills (at least 25 WPM, typing by memory, formatting documents).
• Ability to communicate effectively in writing and verbally.
• Must be at least 18 years old.

Preferred Qualifications

• At least one year of pharmacy technician experience in a retail or call center environment.
• At least one and a half years of experience as a pharmacy technician with a certification/registration by the state as granted by the state Board of Pharmacy or nationally recognized certification organization.
• Experience providing customer service to internal and external customers, including meeting quality standards for services, and assessment of customer satisfaction.
• Intermediate to advanced level keyboarding skills (at least 35 WPM, typing by memory, formatting documents).
• Fluency in Spanish and English.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have the opportunity to develop your skills and knowledge in data entry, patient enrollment, and customer service. You will also have access to training and development programs to help you advance in your career. Our goal is to create a positive and supportive work environment that encourages learning, growth, and innovation.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive company culture. We believe in creating a work environment that is supportive, collaborative, and respectful. Our employees are our greatest asset, and we are committed to providing them with the tools and resources they need to succeed. As a remote worker, you will be part of a virtual team that is dedicated to providing exceptional service and support to our patients and clients.

Compensation, Perks, and Benefits

We offer a competitive salary and benefits package to our employees, including medical, dental, and vision insurance, 401(k) matching, and paid time off. As a remote worker, you will also have the flexibility to work from the comfort of your own home, with the opportunity to create a schedule that works for you.

Conclusion

If you are a motivated and experienced customer service professional looking for a new challenge, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will have the chance to make a positive impact on the lives of our patients and clients, while also developing your skills and knowledge in data entry, patient enrollment, and customer service. Don't miss out on this opportunity to join our team and be part of a company that is dedicated to making a difference in the lives of others. Apply today to become a part of the blithequark team!

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