Join the blithequark Family and Take Your Career to New Heights
Are you ready to embark on a journey of growth and discovery, both personally and professionally? Look no further than blithequark, where we're committed to helping our team members reach their full potential. As a leader in the aviation industry, we're seeking a talented and driven Customer Service Manager to join our team in Philadelphia, USA. With a competitive salary of $25/hour and a comprehensive benefits package, this is an opportunity you won't want to miss.
About blithequark and the Aviation Industry
blithequark is a renowned player in the aviation industry, with a rich history of providing exceptional customer experiences and fostering a culture of excellence. Our company is built on a foundation of core values that emphasize safety, reliability, and customer satisfaction. We're dedicated to creating a work environment that's inclusive, supportive, and empowering, where our team members can thrive and grow.
Why You'll Love Working with blithequark
As a Customer Service Manager with blithequark, you'll have the opportunity to make a real impact on our customers' lives. You'll lead a team of frontline colleagues, driving operational excellence and delivering exceptional customer experiences. With our leadership development program, you'll have the chance to grow and develop your skills, becoming the best version of yourself. You'll be part of a dynamic and fast-paced environment that values innovation, collaboration, and teamwork.
Key Responsibilities
- Drive operational excellence while maintaining a safety-conscious environment that elevates end-to-end exceptional customer care, resulting in employee and client safety and well-being.
- Be a safety advocate: Identify and address safety concerns on a case-by-case basis.
- Establish team and individual goals that support departmental and organizational targets; mentor and coach frontline colleagues in skill development, customer care excellence, and company culture behaviors.
- Build and maintain effective relationships with colleagues that foster empathy, legitimacy, trustworthiness, respect, and pride.
- Successfully allocate resources and provide support to enable teams to deliver on operational goals in a safe manner.
- Ensure the continuous safety and reliability of our operation by conducting self-reviews, observations, root cause analyses, and other related safety activities.
- Promote effective communication among departments to engage our team to work together to achieve shared goals.
- Embody our core values: energy, accountability, productivity, reliability, trustworthiness, integrity, honesty, inspiration, and reliability.
- Oversee elevated service issues and be visible to your colleagues when issues arise.
- Communicate key corporate and local information to frontline leaders in an efficient and effective manner.
- Apply knowledge of association contract rules/regs in everyday interactions with frontline colleagues and local association leaders.
Essential Qualifications
- Bachelor's degree.
- 3 years of experience leading others.
- Knowledge of organizational policies and procedures and functional automation applications.
Preferred Qualifications
- Past airport customer care experience.
- Knowledge of Joint Collective Bargaining Agreement (JCBA) and corporate policies/procedures.
Skills, Licenses, and Certifications
- Ability to draw out the best performance in the workforce through proactive employee engagement and support for an inclusive work space.
- Effective listening skills: ability to focus on what others are saying, taking time to understand the points being made, and asking questions as needed.
- Decisive reasoning ability: using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
- Ability to monitor and evaluate performance of self, colleagues, and the operation to make improvements or take corrective action.
- Strong problem-solving skills.
- Ability to work independently and collaboratively.
- Ability to work under demanding operational circumstances.
- Ability to prioritize and execute with a need for speed and accuracy.
- Ability to use sound business judgment to resolve issues with internal and external clients.
- Ability to coordinate station activities and collaborate with multi-functional departments and offices to ensure fundamental requirements are met for a safe, efficient, on-time operation.
- Knowledge of Microsoft Office, including Word, Excel, PowerPoint, Outlook, etc.
- USPS clearance or ability to obtain USPS clearance (USPS has a five-year US residency requirement).
What We Offer
At blithequark, we're committed to providing our team members with a comprehensive benefits package that supports their well-being and success. Here are just a few of the perks and benefits you'll enjoy:
- Medical benefits: On day one, you'll have access to health, dental, prescription, and vision benefits to help you stay healthy.
- Wellness programs: We believe you should be your best self - that's why our wellness programs provide you with the tools, resources, and support you need.
- 401(k) program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
- Additional benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.
Our Culture and Values
At blithequark, we're passionate about creating a work environment that's inclusive, supportive, and empowering. We believe in fostering a culture of diversity, equity, and inclusion, where every team member can thrive and grow. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our clients, suppliers, communities, and investors, helping colleagues reach their full potential and establishing an inclusive workplace to address and exceed the issues of our diverse world.
Conclusion
If you're ready to take your career to new heights and be part of a dynamic and fast-paced environment, we encourage you to apply for this exciting opportunity with blithequark. As a Customer Service Manager, you'll have the chance to make a real impact on our customers' lives, drive operational excellence, and grow and develop your skills. Don't miss out on this chance to join our team and take the first step towards an exciting and rewarding career with blithequark.
Apply Now