Join the Blithequark Team: Deliver Exceptional Customer Experiences from the Comfort of Your Home
Blithequark is a dynamic and growing company seeking highly skilled and enthusiastic Customer Service Phone Representatives to join our Fitness Service and Sales Department. As a part of our team, you will have the opportunity to work from home, providing top-notch service to our customers while enjoying a flexible schedule and a range of benefits. If you possess excellent communication skills, a positive attitude, and a passion for helping others, we encourage you to apply for this exciting role.
About Blithequark
At Blithequark, our people are our greatest asset. We pride ourselves on our commitment to service, teamwork, and excellence. Our core values drive us to deliver exceptional experiences for our customers, and we are looking for individuals who share our vision and are eager to make a difference. As a Customer Service Phone Representative, you will be the first point of contact for our customers, providing information, resolving issues, and setting appointments with a positive and energetic attitude.
Key Responsibilities:
- Deliver excellent service as the first point of contact to our customers via phone and SMS
- Answer inbound phone calls, identify and resolve caller needs, and provide information with amazing customer service
- Make outbound appointment setting calls from already generated inquiries
- Maintain accurate and useful database records
- Manage and Monitor SMS (texting platform) and deliver the same amazing customer service as taking calls
Essential Duties and Responsibilities:
- Have a designated and approved in-home workspace
- Have a secondary work place in case your approved home space has technical difficulties
- Meet the wired internet speed requirements (tested before hiring) No Satellite Internet
- Receive inbound calls
- Place outbound follow-up calls
- Answer SMS messages
- Answer questions about the product details, the company, and issues about accounts for the customers
- Perform basic account maintenance activities
- Meet Quality Assurance Requirements and other key performance metrics
Requirements and Qualifications:
Essential Qualifications:
- Excellent interpersonal, written, and oral communication skills
- Ability to type 40 wpm+
- Ability to work on a computer for extended hours as scheduled
- Ability to speak on the phone and send follow-up emails for extended hours as scheduled
- Excellent active listening skills and the ability to ask probing questions, understand concerns, and overcome objections
- Strong work ethic and self-starter, able to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess a professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
Preferred Qualifications:
- Previous call center experience
- Previous telesales experience
- Fitness industry experience
- Ability to learn and navigate new software quickly
What We Offer:
At Blithequark, we are committed to providing our employees with a competitive benefits package, including:
- Competitive Base Wages ($12-$15 per hour)
- Flexible scheduling with part-time and full-time opportunities (up to 25-30 hours per week)
- Group Healthcare Plan
- Paid Time Off
- Company Training and Career Advancement Opportunities
- Fitness Reimbursement Program to promote health and wellness
- Incentive program to boost your drive and eagerness to do a great job
Work Environment and Culture:
At Blithequark, we pride ourselves on our fun and upbeat atmosphere. We believe in teamwork, excellence, and doing the right thing. Our culture is centered around providing exceptional experiences for our customers, and we are looking for individuals who share our vision. As a remote employee, you will have the opportunity to work from home and still feel connected to our team through regular training, meetings, and communication.
Career Growth Opportunities:
At Blithequark, we are committed to the growth and development of our employees. We offer career advancement opportunities, company training, and a supportive work environment that encourages learning and professional growth. If you are looking for a challenging and rewarding role with opportunities for advancement, we encourage you to apply.
How to Apply:
If you are a motivated and enthusiastic individual with excellent communication skills and a passion for helping others, we encourage you to apply for this exciting role at Blithequark. Please submit your application, and we will be in touch with you to discuss your qualifications further.
Join our team and become a part of our commitment to delivering exceptional experiences for our customers. Apply now and take the first step towards a rewarding and challenging career at Blithequark!
Apply Now