Job Summary
Blithequark is seeking an innovative and experienced Full Stack Software Engineer to join our Automation Development team, focusing on the strategy, discovery, and implementation of cutting-edge chat automation capabilities. As a key member of our team, you will leverage your expertise in conversational AI, digital product management, and software development to drive the creation of hyper-personalized experiences for our Cardmembers. If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we encourage you to apply.
About Blithequark
At Blithequark, we're dedicated to revolutionizing the way we understand, engage with, and deliver personalized experiences to our Cardmembers. Our Talk Abilities group is at the forefront of this mission, utilizing emerging artificial intelligence technology to drive innovation and excellence. We're committed to fostering a culture of inclusivity, diversity, and growth, offering our partners and their families comprehensive benefits and programs that support their overall well-being.
Key Responsibilities
- Lead the acquisition and synthesis of consistent product discovery efforts and define product requirements that provide opportunities to lift the client experience
- Influence client data, conversational analysis, industry knowledge, and technical understanding to analyze the performance of existing solutions and develop future capabilities
- Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term development with long-term investments
- Work with the core product team to define client stories, guide product definition, and establish comprehensive acceptance measures, identifying and addressing any requirements for additional research to define future feature design
- Lead client testing and post-launch sustainment analysis of automation and identify ways to improve the experience
- Analyze performance metrics that demonstrate the health of the product and develop clear, data-informed product recommendations accordingly
- Maintain and refine the product backlog, prioritizing client stories to meet the needs of the end client while focusing on business value
- Support the definition and creation of the product strategy, roadmap, release plan, and overall client experience
Essential Qualifications
- Four-year college degree in business, computer science, engineering, or a related field
- Interest and desire to understand how things work and ability to use that knowledge to build relationships and find opportunities with an entrepreneurial mindset and bias toward action
- Passion for delivering excellent products and services, with the ability to empathize with clients and articulate product functionality
- Proven self-starter with the ability to manage multiple needs and tasks
- Strong written and verbal communication skills, demonstrated by the ability to convey new and complex details with brevity and clarity
- Forward-looking "growth mindset" with a focus on technology trends and emerging industry/space best practices
Preferred Qualifications
- Experience with conversational AI, chatbots, and automation development
- Proficiency in programming languages such as Python, Java, or JavaScript
- Familiarity with cloud-based technologies and platforms, including AWS or Azure
- Experience with Agile development methodologies and version control systems such as Git
Skills and Competencies
- Intellectually Curious: You're inquisitive, investigate, and aren't afraid to share your thoughts
- Significant Communicator: You can convey complex ideas clearly, regardless of your audience
- Do-er: You're biased toward action, willing to take risks, and not afraid to fail
- Learner: You have a desire to learn new things, new technologies, and demonstrate humility when seeking help
Career Growth Opportunities and Learning Benefits
At Blithequark, we're committed to supporting the growth and development of our partners. We offer:
- Competitive base compensation
- Additional incentives
- 6% Company Match on retirement savings plan
- Free financial coaching and financial wellness support
- Comprehensive medical, dental, vision, supplemental insurance, and disability benefits
- Flexible work arrangements and schedules with hybrid and virtual options
- 20+ weeks paid parental leave for all parents, regardless of gender
- Free access to on-site health centers with nurses and doctors
- Free and confidential counseling support through our Mental Health program
- Career advancement and training opportunities
Work Environment and Company Culture
At Blithequark, we prioritize creating a work environment that's inclusive, diverse, and supportive. We offer:
- Amex Flex, our flexible work model that provides greater adaptability for partners while maintaining our unique in-person culture
- Opportunities for professional growth and development
- A culture that values innovation, creativity, and collaboration
Compensation and Benefits
We offer a competitive compensation package, including:
- $20-30 per hour
- Comprehensive benefits package
How to Apply
If you're passionate about delivering exceptional customer experiences, have a knack for problem-solving, and thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity at Blithequark. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you!
Apply Now