Are you a highly motivated and results-driven professional with a passion for delivering exceptional customer experiences in the digital age? Do you thrive in fast-paced environments where no two days are ever the same? If so, we invite you to join arenaflex's Virtual Entertainment Client Service team as a Sr. Chief, Online Entertainment Client Service. As a key member of our team, you will play a critical role in shaping the future of customer support for arenaflex's Direct-to-Consumer (DTC) brands, including Disney+, STAR+, Hulu, Disney Moves Anyplace, Disney Film Insiders, and Disney Diversion Brands.
**About arenaflex**
arenaflex is a multinational mass media and entertainment conglomerate that is headquartered at the arenaflex Studios complex in Burbank. With a rich history of innovation and creativity, arenaflex has become a household name synonymous with quality entertainment, memorable experiences, and unparalleled customer satisfaction. Our commitment to excellence is reflected in our diverse range of brands, including Disney, Pixar, Marvel, Star Wars, and National Geographic, among others.
**Job Responsibilities**
As a Sr. Chief, Online Entertainment Client Service, you will be responsible for leading the development and execution of our social media customer support strategy across all brand verticals. Your key responsibilities will include:
* Creating and operationalizing the social support methodology and guidelines, including setting a team vision, establishing key metrics, planning flexible cycles, and achieving team objectives across all brand verticals.
* Driving the execution of proper reporting and analysis while considering the needs of partners.
* Leading a team of leaders and individual contributors daily while directing DTC's online entertainment support strategy and execution across a global footprint.
* Proactively identifying gaps and shortcomings in current social support ideal models and driving goals to improve functional work processes and the customer experience.
* Collaborating with senior leaders cross-functionally to work towards a unified customer experience while supporting the broader objectives as they relate to Virtual Entertainment procedures for all arenaflex brands.
* Working with partners to ensure the development and approval of methodology and content for global social groups, ensuring each brand is informed with a suitable tone and voice.
* Leading and guiding go-to-market launches and product launches, collaborating with all partners and cross-functional teams to ensure social presence is properly addressed and supported.
* Supporting incident management needs during high-impact situations, serving as the POC for senior briefings while directing social response, collaborating with Leader, PR, and Legal direction.
**Required Capabilities and Abilities**
To succeed in this role, you will need to possess the following capabilities and abilities:
* BS/BA degree or equivalent professional experience
* 2+ years' experience managing a team, ability to empower and develop colleagues, and lead leaders
* 4+ years' experience in online entertainment or online community management, demonstrated ability to drive business results through online engagement
* Experience with online entertainment in executive platforms, e.g., Salesforce (Service Cloud), Hootsuite, Listenfirst, Qualtrics, Sprinklr
* A consistent history of creating and operationalizing innovative online social projects
* High intuitive knowledge of Twitter, Facebook, Instagram, and AppFollow or more
* Demonstrated understanding of which metrics and tools help improve the customer experience through friendly channels
* Ability to bear setting shifting and interferences while staying productive and able to provide effective direction
**Preferred Capabilities**
While not required, the following capabilities and abilities are highly desirable:
* Astounding written and verbal communication skills
* Experience with technology, entertainment, and dividing consumer crowds
* Ability to work collaboratively well with cross-functional teams
* Esteem responsibility and take responsibility from start to finish
* Approach challenges head-on with a positive and drawn approach
**USA Job Market Trends**
The process marketplace is a challenge to change, and for the maximum modern-day and correct information, it is critical to consult the modern-day reviews and records from Remote Work and Hybrid Models. Here are a few standard traits that have been affecting the process marketplace within side the United States:
* The COVID-19 pandemic caused a sizable growth in remote work and bendy work arrangements. Many employers and personnel embraced remote and hybrid work models, which can affect how jobs are established within side the future.
* Technology and Digital Skills: The call for technology-associated skills, which include coding, records analysis, and virtual marketing, has been continuously high. Technology-pushed roles have been at the upward thrust throughout numerous industries.
* Healthcare and Biotechnology: The pandemic highlighted the significance of the healthcare sector, mainly due to the persistent boom in roles associated with healthcare, pharmaceuticals, biotechnology, and clinical research.
* Renewable Energy and Sustainability: There has been growing interest in renewable power reasserts and sustainability practices, using process boom in regions like smooth power, environmental conservation, and inexperienced technology.
* E-Commerce and Logistics: The shift toward online purchasing has pushed a call for jobs in e-trade platforms, delivery chain management and last-mile logistics
* Cybersecurity: With the growing reliance on virtual infrastructure, cybersecurity has ended up a crucial concern, main to a developing call for expert professionals in cybersecurity and records protection.
* Health and Well-being: Companies have been focusing extra on worker well-being, mainly to accelerate the call for roles associated with intellectual fitness support, well-being programs, and work-life stability initiatives.
* Skilled Trades and Vocational Roles: Skilled trades which include electricians, plumbers, and mechanics have visible a scarcity of workers, supplying possibilities for people inquisitive about vocational careers.
* Diversity, Equity, and Inclusion (DEI): Organizations are setting extra emphasis on developing various and inclusive work environments, mainly due to the emergence of roles targeted at DEI initiatives.
* Gig Economy and Freelancing: The gig financial system continues to grow, providing possibilities for people to work as freelancers, consultants, and impartial contractors in numerous industries.
* Aging Workforce and Succession Planning: The growing old populace has triggered discussions approximately the body of workers making plans and skills succession techniques in industries with a big percentage of older workers
* Reskilling and Upskilling: Lifelong mastering and non-stop talent improvement have ended up critical as industries evolve rapidly. Many people are looking for possibilities to reskill or upskill to stay aggressive within side the process marketplace.
**Ready for an Easy Start?**
This is a low-stress role with great rewards. If you're reliable and willing to learn, we want you.