About Turn5 and the Opportunity
Turn5 is one of the largest and fastest-growing e-commerce retailers in the Greater Philadelphia area, renowned for its award-winning e-commerce platforms, AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com. Since 2004, we've been engaging muscle car, truck, and off-road enthusiasts with exceptional products, services, and experiences. With the acquisition of Eckler's in 2022, a pioneer in classic car restoration & modification for over 60 years, Turn5's catalog of brands has expanded to offer aftermarket automotive products for vehicles as classic as the Model T.
Our purpose extends beyond selling car parts; we're committed to creating meaningful customer experiences at every step of their journey. Whether it's supplying a unique product that customizes the look and feel of their ride, providing thousands of educational videos for the DIYer, or leveraging user-generated content to inspire even the most experienced owner, we're obsessed with ensuring we reach as many like-minded gearheads across the globe.
Job Summary
We're seeking an experienced Full Stack LiveChat Sales Representative to join our team of fellow muscle car, truck, and off-road enthusiasts. As a LiveChat Sales Representative, you'll aid our customers through their automotive accessories purchasing experience, directing them to the best aftermarket parts for their vehicle to create their dream build. This is a fantastic opportunity to grow your career and work with a dynamic team that shares your passion for the automotive industry.
Key Responsibilities
- Handles customer communication via calls, text messages, emails, and online chats regarding automotive accessory orders, product inquiries, and returns.
- Makes outbound calls & text messages to existing customers to follow up on sales leads (tickets & quotes) and close sales.
- Takes inbound calls, text messages, tickets & chats from any/all queues as needed and directed by the leadership team.
- Uses excitement and product knowledge to sell automotive accessories.
- Uses sales in one category to suggest corresponding modifications to enhance the customer's vehicle, such as lowering kits, lift kits, suspension components, front & rear bumpers, front bumper & winch, LED light upgrades, etc.
- Displays a professional, courteous demeanor towards customers while providing prompt, efficient service for all inquiries.
- Efficiently enter and process orders, returns and customer inquiries (ESD Updates, Cancellations, etc.).
- Answers questions/educates customers, providing purchasing suggestions as necessary.
- Utilizes all available programs to achieve bi-weekly sales goals & performance metrics – chats, phone, texting tool, tickets, quotes, etc.
- Meets performance expectations of the position regarding customer service quality, customer contacts, and revenue targets.
- Notifies Sales leadership team of trends or problems encountered.
- Continues education through company-sponsored program, LMS, improving their expertise in all supported vehicles.
- Participates in special projects and performs other duties as assigned by management.
Essential Qualifications
We're looking for individuals with the following qualifications:
- Education: High school diploma or an equivalent combination of education and experience.
- Must have or have the ability to acquire automotive knowledge in all supported vehicles.
- Excellent sales ability and some product knowledge or ability to learn.
- Ability to maintain attendance as defined by company policy.
- Ability to maintain professionalism and use tact when dealing with difficult customers.
- Proficiency in computer keyboarding and internet skills (i.e., Microsoft Word, Excel).
- Must have a reliable PC and sufficient internet speed to be effective in the role and meet expectations. Dual monitors are highly recommended.
- Excellent organizational skills with the ability to handle multiple tasks simultaneously.
- Oral and written communication, interpersonal skills.
- Ability to prioritize workload and meet deadlines.
- Upon hire, successful completion of the Turn5 sales new hire training program.
- Must reside in PA, OH, MD, VA, SC, GA, FL, MS, KS, TX, AR, WI, IN, NV, or UT.
- Bi-lingual a plus.
Preferred Qualifications
We're looking for individuals with the following preferred qualifications:
- Experience in sales or customer service, preferably in the automotive industry.
- Knowledge of aftermarket automotive parts and accessories.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Experience with CRM software and other sales tools.
Skills and Competencies
To be successful in this role, you'll need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and meet deadlines.
- Strong problem-solving and analytical skills.
- Ability to learn and adapt quickly to new products and processes.
- Excellent organizational and time management skills.
- Ability to work independently and as part of a team.
Career Growth Opportunities and Learning Benefits
We're committed to helping our employees grow and develop their careers. As a LiveChat Sales Representative, you'll have access to:
- Comprehensive training program to help you develop your skills and knowledge.
- Ongoing coaching and feedback to help you improve your performance.
- Opportunities for career advancement and professional growth.
- Access to industry-leading tools and technologies.
- Collaborative and dynamic work environment.
Work Environment and Company Culture
We're proud of our company culture and work environment, which is built on the following values:
- Customer-centric approach.
- Collaborative and inclusive team environment.
- Emphasis on innovation and continuous improvement.
- Commitment to employee growth and development.
- Fun and dynamic work environment.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including:
- Pay starting between $17.00 – $19.00/hour with shift differential opportunities and the potential to earn up to $24.00/hour with career path advancement.
- Bonus up to $30k+ per year with our competitive sales-based bonus program.
- Health Insurance: Medical, dental, and vision coverage.
- Financial: 401(k)/Roth plans with generous company match!
- Work Life Balance: Remote work, PTO (Paid Time Off), paid holidays, Paid Parental Leave, travel assistance & confidential life services (i.e., counseling, consultation & wellness services), YMCA membership reimbursements.
- Automotive Enthusiast Program:
- Employee Discounts - All Turn5 employees are eligible for up to 50% off products on our 4 websites: AmericanMuscle.com, ExtremeTerrain.com, AmericanTrucks.com, and Ecklers.com.
- Vehicle Mod Program - Own a vehicle we sell parts for? All Turn5 employees are eligible for an annual $250 reimbursement for designated products on AmericanMuscle.com, ExtremeTerrain.com, and AmericanTrucks.com to help you continuously mod one of your vehicles.
- Race Reimbursements - Love going to car shows and races? All Turn5 employees are eligible for annual reimbursements for car show registration/admission fees.
- Additional Benefits: Health Flexible Spending Accounts (FSA) & Dependent Care Accounts (DCA), Short-Term Disability (100% covered!) & Voluntary Long-Term Disability, Basic Life/AD&D Insurance (100% covered - up to 1x annual salary!) & Voluntary Additional Life Insurance, Pet Insurance.
Conclusion
If you're a motivated and enthusiastic individual with a passion for the automotive industry, we encourage you to apply for this exciting opportunity. As a LiveChat Sales Representative, you'll have the chance to work with a dynamic team, develop your skills and knowledge, and grow your career in a fun and supportive environment. Don't miss out on this chance to join our team and become a part of the Turn5 family!
Apply now to join our team and start your journey with Turn5!
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