About Us
We are a leading provider of quality In-Home Care Services, dedicated to promoting independence and quality of life for seniors and disabled persons by providing non-medical caregiver services to our clients. Our mission is to deliver exceptional care and support to those who need it most, while fostering a positive and inclusive work environment for our team members. As a remote Healthcare Community Relations Liaison, you will play a vital role in driving business growth, building relationships with healthcare referral sources, and delivering exceptional customer service.
Job Summary
We are seeking an experienced and results-driven Healthcare Community Relations Liaison to join our team. As a key member of our sales and business development team, you will be responsible for building and maintaining relationships with healthcare referral sources, developing new business opportunities, and delivering exceptional customer service. This is a full-time exempt position, working from home in a 100% remote setup. If you are a self-motivated, outgoing, and caring individual with a knack for sales and marketing, we encourage you to apply.
Key Responsibilities
- Calls on multiple facility types such as hospital, skilled nursing, rehabilitation facility, home health and hospice agency, assisted living and other senior living settings within an assigned territory to develop professional relationships with key contacts, and generate homecare referrals.
- Educate and inform referral sources about services and programs offered by the Company.
- Reach out to community-based organizations to let them know of Company services and ask for referrals.
- Receive and respond to referrals and service inquiries on the programs offered by this company.
- Develop a territory plan to meet sales targets. Track KPIs related to sales activity. Submit KPIs and sales reports weekly.
- Update CRM with all contacts and sales activities on a daily basis.
- Perform in-home assessments for new potential clients. Sign-up new clients.
- Perform customer service oversight, ensuring customers are receiving quality care through check-ins, and feedback.
- De-escalate and resolve customer service issues.
- Contribute towards digital marketing campaigns with video, written, and other content.
- Represent the company in online marketing, social media using good business judgment, professionalism, and always presenting the Company in a positive light.
- Track, report, and meet goals set by management.
- Other office coordination duties.
Requirements
To be successful in this role, you will need to possess the following qualifications and skills:
- 5+ year's experience in a professional office work environment.
- 2+ years' experience in services sales. Proven experience in developing new accounts and building strong relationships within referral sources.
- Previous experience in a healthcare sales setting with strong references, a definite plus.
- Excellent networking and relationship building skills.
- Must be creative, self-motivated, and have outstanding verbal communication skills.
- Must demonstrate strong writing skills - writing that is clear, organized, and thoughtful, and not unnecessarily brief or cryptic.
- Goal-oriented and able to consistently meet targets set by their supervisor.
- Hands-on computer experience with a proven ability to work with multiple computer programs, applications, and software tools in everyday work is a MUST.
- Strong work ethics, respectful, and a professional attitude towards work.
- US Citizen or proof of work authorization required.
Preferred QualificationsPreferred Qualifications
We are looking for candidates with the following preferred qualifications:
- Experience in healthcare business development, nursing, or allied healthcare professions.
- Background in fundraising or social media marketing.
- Proven track record of success in sales and business development.
- Experience working in a remote or virtual environment.
- Strong understanding of digital marketing and social media platforms.
- Ability to work independently and as part of a remote team.
- Excellent time management and organizational skills.
- Ability to adapt to changing priorities and deadlines.
Skills and Competencies
To succeed in this role, you will need to possess the following skills and competencies:
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
- Strong attention to detail and organizational skills.
- Ability to build and maintain relationships with healthcare referral sources.
- Strong understanding of healthcare services and programs.
- Ability to work independently and as part of a remote team.
- Excellent time management and organizational skills.
- Ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
We offer a range of career growth opportunities and learning benefits to support your professional development and success:
- Opportunities for professional growth and advancement within the company.
- Access to training and development programs to enhance your skills and knowledge.
- Opportunities to work on high-profile projects and initiatives.
- Collaboration with a talented and experienced team of professionals.
- Flexible work arrangements and remote work options.
- Competitive salary and benefits package.
- Opportunities to make a meaningful impact in the lives of our clients and their families.
Work Environment and Company Culture
We pride ourselves on our positive, friendly, and fun work environment, based on mutual respect and responsibility. As a remote Healthcare Community Relations Liaison, you will have the flexibility to work from home and enjoy a range of benefits, including:
- Flexible work arrangements and remote work options.
- Competitive salary and benefits package.
- Opportunities to work on high-profile projects and initiatives.
- Collaboration with a talented and experienced team of professionals.
- Access to training and development programs to enhance your skills and knowledge.
- Opportunities to make a meaningful impact in the lives of our clients and their families.
Compensation, Perks, and Benefits
We offer a competitive salary and benefits package, including:
- Competitive salary range of $37,000 - $60,000 per annum.
- 401(K) with company matching.
- Health, vision, and dental benefits.
- Paid time-off.
- Sick time.
- Remote work options.
- Opportunities for professional growth and advancement within the company.
- Access to training and development programs to enhance your skills and knowledge.
How to Apply
To apply for this exciting opportunity, please submit your resume and cover letter using the 'Apply To Position' button on this page. We look forward to hearing from you!
Conclusion
We are excited to offer this unique opportunity to join our team as a remote Healthcare Community Relations Liaison. If you are a motivated, results-driven individual with a passion for sales and marketing, we encourage you to apply. We look forward to hearing from you and exploring how you can contribute to our team's success.
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