At arenaflex, we're revolutionizing the way businesses operate in the cloud by harnessing the power of technology and data. As one of the pioneers in adopting modern cloud and data capabilities, we've built a suite of tools to address the challenges that companies face in data management, infrastructure management, and more. We're now seeking a top-tier Director, Customer Solutions Architect to join our innovative team and propel us towards our destination.
As a Director, Customer Solutions Architect at arenaflex, you'll have the opportunity to be at the forefront of building our business and bringing our tools to market. You'll be part of a team of product, tech, and design leaders who tirelessly seek to question the status quo and push the boundaries of what's possible. Your expertise will be invaluable in shaping our solutions and driving customer satisfaction.
**About arenaflex**
arenaflex is a leading financial services company that has been at the forefront of innovation since our first credit card customer in 1994. We've always recognized the potential of technology and data to enable even large companies to be innovative and personalized. In 2022, we publicly announced arenaflex Software and brought our first B2B software solution, Slingshot, to market. Our mission is to accelerate the data management journey at scale for businesses operating in the cloud.
**Key Areas of Focus for Solutions Architects**
As a Solutions Architect at arenaflex, you'll be responsible for:
* Trusted Advisor: You'll be the front line for our customer's tech, product, and cyber needs as well as for solutioning product specific improvements.
* Customer Ambassador: You'll represent the voice of the customer and the customer needs in internal discussions and working groups.
* Demonstrate Value: You'll focus on identifying the best solutions that bring value to our customers.
* Thought Leadership: You'll use research and customer solutioning experiences to build and share thought leadership both internally and externally.
* Subject Matter Experts: You'll focus on gaining deep understanding of our products and deep subject matter expertise across technology domains in order to best advise our customers, solve complex problems and identify areas of improvement for our products.
* Pre-Sales & Post-Sales: You'll be focused on serving our customers predominantly in the Pre-Sales stages, as we determine how to best implement our products for their needs and also solve for any unique requests. You'll also focus on the Post-Sales stages, for those instances where customers will require solutions that were not part of their original product deployment.
* Solution Oriented: You'll focus on finding solutions to address every customer problem and need using every tool, skillset and creativity at your disposal.
* Channel Partnership: You'll collaborate with Partner Sales Engineers and Partner Sellers on joint customer strategies and joint value props, as applicable for different products.
**Key Responsibilities for This Role**
As a Director, Customer Solutions Architect at arenaflex, you'll be responsible for:
* Cultivates trust and builds relationships with customers by identifying, documenting, and measuring pain points and desired business outcomes.
* Effectively advocates and represents the voice of customers to influence organizational objectives, product roadmaps and to improve the overall customer experience.
* Manages relevant customer activity, identifies risk and growth opportunities, and partners with internal teams to mitigate risks or close opportunities.
* Builds and manages key processes including product fit and tech fit discoveries, customer technical win, customer FAQs, customer objections, customer feedback, customer tech research, etc..
* Serves as a knowledge resource and escalation point for coworkers and customers.
* Autonomously works through complex situations and ambiguous environments by building mechanisms and solutions to close gaps and grow the business.
* Leads cross-functionally to achieve organizational objectives, including the attainment of targets for customer solution needs, product fit, product growth and evolvement.
* Leads high customer satisfaction through the use of data and proactive solutions.
* Productively challenges the status quo with clarity, identifying and proposing different approaches and solutions.
* Conducts periodic check-ins with customers to ensure product fit and to align on ways to drive more value together through technical solutioning.
* Develops and maintains technical support procedures and policies.
* Builds credibility and trust within the team and with our business customers and stakeholders.
* Drives architecture/design reviews for our customers focused on business requirements, and as needed, designs, plans and manages architectural projects.
* Analyzes, defines and documents requirements for data, workflow, logical processes, hardware and operating system environment to support customer needs.
* Works with business partners, architects, and other groups to identify technical and functional needs of systems, and determine priority of needs.
* Stays current with new technology options and products, evaluating which ones would be a good fit for the customer or even a good fit for arenaflex to develop.
**Basic Qualifications**
* Bachelor's degree or Military experience
* At least 5 years of experience with design, implementation, or consulting experience of distributed applications
* At least 3 years of experience in infrastructure architecture, database architecture and Data Security
* At least 3 years of experience with cloud platforms (AWS, GCP, Azure)
**Preferred Qualifications**
* Master's Degree in Computer Science, Engineering, or Information Technology
* Strong working knowledge of Kubernetes
* Working knowledge of software development tools and methodologies
* Presentation skills with a high degree of comfort speaking with executives, IT Management, and developers
* High level of comfort communicating effectively across internal and external organizations
* Ability to understand API design and integration
* Demonstrated ability to adapt to new technologies and learn quickly
* Experience working within software development or Internet-related industries
* History of successful technical consulting and/or architecture engagements with large-scale customers or enterprises
* Ability to understand B2B sales process and client relationship management
* Ability to understand security frameworks (NIST, ISO)
* Ability to understand cryptography and data encryption methodologies
* Demonstrated ability to understand tokenization and data security technologies
**Compensation and Benefits**
arenaflex offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the [arenaflex website](https://arenaflex.com). Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level.
**How to Apply**
If you're a motivated and innovative professional looking to join a pioneering team, we encourage you to apply for this exciting opportunity. Please submit your application through our website. We look forward to hearing from you!
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. arenaflex promotes a drug-free workplace. arenaflex will consider for employment qualified applicants with a criminal history in a manner consistent with the requirements of applicable laws regarding criminal background inquiries, including, to the extent applicable, Article 23-A of the New York Correction Law; San Francisco, California Police Code Article 49, Sections 4901-4920; New York City's Fair Chance Act; Philadelphia's Fair Criminal Records Screening Act; and other applicable federal, state, and local laws and regulations regarding criminal background inquiries.