Are you a highly motivated and results-driven professional with a passion for digital marketing? Do you thrive in a fast-paced, dynamic environment where no two days are the same? If so, we may have the perfect opportunity for you!
At arenaflex, we're a rapidly growing sales & marketing agency that's changing the game in the industry. We're a creative, fun, supportive, and passionate team that's dedicated to helping our clients achieve their growth goals. As a Digital Marketing Customer Success Manager, you'll be an essential part of our team, working closely with clients to develop and execute effective digital marketing strategies that drive real results.
**About arenaflex**
arenaflex is a Google Partner and a leading provider of digital marketing solutions to B2B companies in Manufacturing, Tech, and SaaS. We're a Toronto-based agency that's rapidly expanding, and we're looking for talented professionals like you to join our team. Our mission is to inspire, influence, and impact our clients and their customers through innovative digital marketing strategies.
**The Role**
As a Digital Marketing Customer Success Manager, you'll be responsible for managing client campaigns and projects from conception to launch, driving results and return on investment. You'll act as a digital marketing consultant for our clients, staying up-to-date on the latest inbound marketing developments and making recommendations to team members and clients. You'll also work closely with our digital marketing specialists to execute inbound marketing solutions that align with client marketing objectives.
**Key Responsibilities**
* Manage client campaigns and projects from conception to launch, driving results and return on investment
* Act as a digital marketing consultant for our clients, staying up-to-date on the latest inbound marketing developments and making recommendations to team members and clients
* Work closely with our digital marketing specialists to execute inbound marketing solutions that align with client marketing objectives
* Brainstorm and conceptualize sales, marketing, and retention strategies and programs for clients
* Meet with clients, review performance, discuss plans, make recommendations, and then work with our internal team to get it done
* Manage and review work completed by our other digital marketing team members and content writers
* Monitor monthly and ongoing budgets for clients
* Review client reports produced by the team and discuss results with clients monthly
* Contribute to critical internal business initiatives and projects, from optimizing processes to researching/testing new strategies
* Actively engage and participate in weekly team meetings and other team activities
**Who We're Looking For**
* 2-5 years of professional account management experience, handling multiple clients, and marketing agency experience is a must
* 1-3 years experience in search marketing, SEO, Paid Ads, and social media or content marketing
* Excellent communication and interpersonal skills are required
* Ability to self-regulate and manage time to work with a variety of clients
* Ability to follow proven processes in addition to thinking critically and creatively to achieve client goals
* Exceptional problem-solving skills and attention to detail
* Ability to multitask and balance a variety of project timelines
* Willingness to learn and be open to new experiences
* Superior written and verbal communication skills, coupled with highly developed interpersonal skills
* Highly organized with excellent time management
* Empathetic team player with excellent listening skills
* Ability to thrive in a fast-paced, dynamic environment, be prepared with solutions, and not be afraid to make decisions
**What We Offer**
* Competitive salary with quarterly, goals- and performance-based bonuses
* Health Spending Account
* Fully remote option (we're all fully remote right now due to COVID and, for the most part, will be in 2022 or beyond)
* Generous paid time off
* Cover your shared office desk fee if you like to be in the office
* The joy of working with a passionate, highly motivated, fun, and, tight-knit team
* Training - you will be trained and certified on the latest inbound and digital marketing methods and platforms
* A clear track for career growth with increased responsibilities and increased compensation
**Why Join arenaflex?**
* We're a rapidly growing agency with a proven track record of success
* We're a Google Partner and a leading provider of digital marketing solutions
* We're a fun, supportive, and passionate team that's dedicated to helping our clients achieve their growth goals
* We offer a competitive salary and benefits package
* We're committed to providing ongoing training and development opportunities
* We're a fully remote team, so you can work from anywhere
**How to Apply**
If you're a motivated and results-driven professional with a passion for digital marketing, we'd love to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
**About arenaflex Culture**
arenaflex is a culture-driven organization that values diversity, equity, and inclusion. We believe in creating a positive experience for our team members and our clients. Our culture is built on the following core values:
* People-First: We believe in putting our people first and creating a positive experience for them.
* Responsive: We're responsive to our team members and our clients, and we have no tolerance for negative behavior and lack of integrity.
* Growth-Oriented: We're committed to helping our team members grow and develop their skills and careers.
* Innovative: We're always looking for new and innovative ways to solve problems and achieve our goals.
**arenaflex Employee Satisfaction & Loyalty**
We measure employee satisfaction and loyalty through regular surveys and feedback sessions. Our last year's rating was 4.0 on culture out of 5, and we continue to strive for a higher goal this year. We also measure employee retention as closely as we monitor customer retention.
**Join the arenaflex Team**
If you're a motivated and results-driven professional with a passion for digital marketing, we'd love to hear from you! Please submit your resume and a cover letter outlining your experience and qualifications for the role. We can't wait to hear from you!
Experience Requirements
* 2-5 years of professional account management experience, handling multiple clients, and marketing agency experience is a must
* 1-3 years experience in search marketing, SEO, Paid Ads, and social media or content marketing
* Excellent communication and interpersonal skills are required
* Ability to self-regulate and manage time to work with a variety of clients
* Ability to follow proven processes in addition to thinking critically and creatively to achieve client goals
* Exceptional problem-solving skills and attention to detail
* Ability to multitask and balance a variety of project timelines
* Willingness to learn and be open to new experiences
* Superior written and verbal communication skills, coupled with highly developed interpersonal skills
* Highly organized with excellent time management
* Empathetic team player with excellent listening skills
* Ability to thrive in a fast-paced, dynamic environment, be prepared with solutions, and not be afraid to make decisions
Qualifications
* 2-5 years of professional account management experience, handling multiple clients, and marketing agency experience is a must
* 1-3 years experience in search marketing, SEO, Paid Ads, and social media or content marketing
* Excellent communication and interpersonal skills are required
* Ability to self-regulate and manage time to work with a variety of clients
* Ability to follow proven processes in addition to thinking critically and creatively to achieve client goals
* Exceptional problem-solving skills and attention to detail
* Ability to multitask and balance a variety of project timelines
* Willingness to learn and be open to new experiences
* Superior written and verbal communication skills, coupled with highly developed interpersonal skills
* Highly organized with excellent time management
* Empathetic team player with excellent listening skills
* Ability to thrive in a fast-paced, dynamic environment, be prepared with solutions, and not be afraid to make decisions
Compensation & Paid Training
* Competitive salary with quarterly, goals- and performance-based bonuses
* Health Spending Account
* Fully remote option (we're all fully remote right now due to COVID and, for the most part, will be in 2022 or beyond)
* Generous paid time off
* Cover your shared office desk fee if you like to be in the office
* The joy of working with a passionate, highly motivated, fun, and, tight-knit team
* Training - you will be trained and certified on the latest inbound and digital marketing methods and platforms
* A clear track for career growth with increased responsibilities and increased compensation