Introduction to arenaflex
arenaflex is a leading innovator in the entertainment industry, shaping the destiny of worldwide entertainment by providing a better way to watch. Our team is dedicated to delivering exceptional interactions for our subscribers around the globe. With a focus on excellence, simplicity, and getting our users back to streaming, we are seeking a skilled professional to join our team as a Data Entry Specialist.
Job Overview
We are looking for an experienced Data Entry Specialist to join our team at arenaflex. As a Data Entry Specialist, you will be responsible for managing data entry projects, developing learning content, facilitating training sessions, and building strong relationships with our stakeholders. This is a full-time position, offering a competitive salary of $25 to $35 per hour, with a standard 8-hour workday.
Key Responsibilities
- Program management: Outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
- Learning content development: Conduct gap analysis for performance and training opportunities, prioritize identified gaps, and develop solutions to address performance gaps.
- Facilitation: Deliver learning material in face-to-face and virtual environments, pilot newly designed curriculum, and train name center trainers.
- Dealer management and relationship building: Partner with the training and operational teams of our outsourced call center providers, contribute to the overall performance of the CS business, and build and power L&D governance for the companies.
- Stakeholder management: Build and foster strong partnerships with regional CS colleagues at arenaflex, participate in learning opportunities, priorities, and effect, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.
Essential Qualifications
To be successful in this role, you should have:
- 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
- Experience designing and facilitating learning services that range from a 15-minute learning to multi-week classroom reports.
- Strong facilitation experience in various instructor-led programs for diverse audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
- Experience working in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time efficiently.
- Bachelor's degree in instructional design or a related degree, master's degree a plus.
- Fluent in Portuguese and English, Spanish is a plus.
Preferred Qualifications
Preferred qualifications include:
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with innovative facilitation tools.
Skills and Competencies
To succeed in this role, you should possess:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and deadlines.
Career Growth Opportunities and Learning Benefits
At arenaflex, we offer a range of career growth opportunities and learning benefits, including:
- Professional development programs to help you advance your career.
- Opportunities to work on high-impact projects and contribute to the growth of the company.
- Collaborative and dynamic work environment with a team of experienced professionals.
- Access to cutting-edge technologies and tools.
- Competitive salary and benefits package.
Work Environment and Company Culture
arenaflex is committed to creating a positive and inclusive work environment that values diversity, equity, and inclusion. Our company culture is built on the principles of:
- Excellence: We strive for excellence in everything we do.
- Simplicity: We believe in simplicity and ease of use.
- Collaboration: We work together as a team to achieve our goals.
- Innovation: We encourage innovation and creativity.
- Respect: We treat each other with respect and dignity.
Compensation, Perks, and Benefits
arenaflex offers a competitive salary and benefits package, including:
- Salary range: $25 to $35 per hour.
- Comprehensive benefits package, including health, dental, and vision insurance.
- 401(k) matching program.
- Paid time off and holidays.
- Opportunities for professional development and growth.
Conclusion
If you are a motivated and experienced Data Entry Specialist looking for a new challenge, we encourage you to apply for this exciting opportunity at arenaflex. With a competitive salary, comprehensive benefits package, and opportunities for growth and development, this is a great chance to take your career to the next level. Apply now and join our team of talented professionals!
Apply Now