Join the blithequark Team: Where Customer Service Meets Healthcare Innovation
Are you a dedicated Customer Service Representative looking for a new challenge that aligns with your values? Do you want to make a positive impact on people's lives while working remotely with a leading national quality improvement and care management organization? Look no further than blithequark! We're seeking a talented and compassionate Customer Service Representative to join our Review Team and contribute to our mission of ensuring over 20 million people receive the right care, at the right time, in the right setting.
About blithequark
blithequark is a rapidly growing national quality improvement and care management organization dedicated to improving lives through healthcare quality and clinical expertise. We're a people-focused, mission-driven team that values our employees and provides comprehensive training and support to help them excel in their careers. Our work has a meaningful impact on the lives of individuals across the country, and we're committed to fostering a culture of excellence, integrity, and compassion.
Perks of This Role
As a Customer Service Representative at blithequark, you'll enjoy:
- Fully remote work arrangement with flexible rotational shifts available for EST, CT, or PST
- Comprehensive benefits package, including medical, dental, vision, and more, effective the first month following your hire date
- Paid time off for a great work-life balance
- 401k with match and no vesting period
- Opportunities for career growth and advancement in a national organization with roles across the US
Job Summary
We're seeking a highly skilled and experienced Customer Service Representative to provide exceptional support to our Review Team. As a key member of our team, you'll interact with beneficiaries and providers via our helpline, create and proofread letters, and maintain timeliness in a fast-paced environment. This role requires excellent decision-making skills, particularly when handling complex appeals.
Key Responsibilities
As a Customer Service Representative at blithequark, you'll be responsible for:
- Interacting with beneficiaries and providers via the helpline, creating and formatting letters, and maintaining timeliness
- Providing exceptional customer service, including answering questions, resolving issues, and referring callers to external agencies when necessary
- Fostering effective working relationships with internal and external customers
- Assisting with and participating in Review Team activities, including identifying areas for potential improvement
- Utilizing internal quality control tools to assess individual work and team processes
- Typing, merging, proofing, printing, and mailing correspondence
- Getting and validating notices and medical records
- Providing intake for all appeals received by blithequark
Qualifications
To succeed in this role, you'll need:
- High school diploma or equivalent
- Post-high school business courses helpful
- Medical terminology desired
- Excellent verbal communication skills, courteous and patient demeanor, and customer-oriented approach
- Good grammar, punctuation, spelling, hyphenation, and written communications skills
- Customer-focused, results-oriented, and capable of building and maintaining relationships with internal and external customers
- General knowledge of PC-based computer systems and software packages, with ability to learn additional software as needed
- Ability to multi-task, prioritize assignments, and work independently
Experience
We recommend the following experience:
- Two to three years of clerical experience, including word processing, various filing systems, and telephone customer service responsibilities
- Prior work in a healthcare setting or medical terminology recommended
- Previous data entry or other clerical experience a plus
What We Offer
At blithequark, we're committed to providing a supportive and inclusive work environment that fosters growth and development. Our benefits package includes:
- Comprehensive health plans
- Paid time off
- Retirement savings
- Corporate wellness programs
- Educational assistance
- Corporate discounts and more
Why Join blithequark?
By joining our team, you'll have the opportunity to:
- Make a meaningful impact on the lives of individuals across the country
- Work with a talented and compassionate team
- Contribute to a culture of excellence, integrity, and compassion
- Grow and develop your skills and career
- Enjoy a comprehensive benefits package and flexible work arrangements
How to Apply
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your application, and we'll be in touch with next steps.
Mental and Physical Requirements
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations will be made as required by law in an attempt to enable an individual with a disability to perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to:
- Sit for prolonged periods of time
- Key and/or control objects
- Interact extensively with internal and external customers
- Occasionally lift and/or move objects weighing up to 10 pounds
- Occasionally travel within the state
blithequark is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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