At arenaflex, we're passionate about delivering exceptional customer experiences that exceed expectations. As a leading provider of innovative solutions, we're committed to empowering our customers to achieve their goals. We're now seeking an experienced Full Stack Customer Service Representative to join our team and help us drive sales and service delivery excellence.
**About arenaflex**
arenaflex is a world-class organization that prides itself on being a trusted partner to many of the world's leading brands. With a legacy of excellence spanning over 90 countries, we're dedicated to protecting people, enhancing lives, and preserving the planet. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation as a leader in our industry.
**Job Overview**
As a Sr. Customer Care Representative, you'll play a critical role in handling inbound service inquiries, creating leads, and selling new services to our customers. This is a service + sales role that requires exceptional communication skills, a customer-centric approach, and a passion for delivering results. You'll work from the comfort of your home, leveraging your skills and experience to drive sales and service delivery excellence.
**Key Responsibilities**
* Handle inbound service inquiries, create leads, and sell new services to customers
* Utilize computerized systems to identify customer needs, track contacts, and gather information
* Communicate with branch personnel to resolve service and scheduling issues
* Initiate outbound customer service calls for various campaigns
* Assist with collecting payments that have gone to collections due to non-payment
* Meet or exceed sales and service delivery targets
* Maintain professional communication and remain efficient in a fast-paced environment
**Essential Qualifications**
* High school diploma or GED
* Combined 1-2 years of sales and customer service experience
* Ability to use computer-related technology, including Google Suite and Microsoft Windows
* Good verbal, written, and interpersonal communication skills
* Ability to meet standard KPI required metrics
* Dependable and consistently punctual for all scheduled shifts
* Private home office/workspace suitable for working remotely during scheduled shift
* Broadband internet (25Mbps download & 5Mbps upload speeds) with ability to hardwire via an Ethernet cable
**Preferred Qualifications**
* Type 25 wpm
* Good problem-solving skills
* Ability to work flexible schedule, including weekends and holidays
* Child/dependent care as necessary during the hours of scheduled shift
**Physical Demands and Working Conditions**
* Move up to 10 pounds occasionally, by lifting, carrying, pushing, pulling, or otherwise repositioning objects
* Sit for long periods of time while using office equipment such as computers, phones, etc.
* Perform repetitive motions, such as movement of wrists, hands, and fingers while picking, pinching, and typing during your normal working environment
* Express or exchange ideas with others using spoken word, quickly, accurately, and at an easily audible volume, and receive detailed information through oral communication at usual speaking levels without correction, and/or make fine discriminations in sounds in the environment
* Close visual acuity to perform detail-oriented activities at distances close to the eyes, as well as visual acuity to perform activities at or within arm's reach with skill, control, and accuracy, such as preparing and analyzing data, viewing computer screens, and expansive reading
**Career Growth Opportunities and Learning Benefits**
* Competitive pay and performance incentives
* Opportunities for advancement and career growth within the organization
* Training and development programs available
* Tuition reimbursement benefits (for FT Colleagues)
* Health and wellness benefits, including medical, dental, vision, disability, and life insurance
* 401(k) retirement plan with company-matching contributions
* Vacation days and sick days
* Company-paid holidays and floating holidays
* A company mindset that prioritizes health, safety, and flexibility
**Work Environment and Company Culture**
* Remote work opportunity with flexible schedule
* Collaborative and supportive team environment
* Opportunities for professional growth and development
* Recognition and rewards for high performance
* Commitment to diversity and inclusion
**Compensation and Perks**
* Competitive salary ($17/hr)
* Commission-based sales incentives
* Opportunities for performance bonuses
* Comprehensive benefits package, including health, wellness, and retirement benefits
* Paid time off and holidays
* Flexible work schedule and remote work options
**How to Apply**
If you're a motivated and customer-focused individual with a passion for sales and service delivery, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and cover letter, to our online portal. We can't wait to hear from you!