Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in a fast-paced environment where no two calls are ever the same? Look no further than arenaflex, a leading provider of mission-critical services and solutions to Fortune 100 companies and over 500 governments. As a Remote Call Center Customer Service Representative, you'll play a vital role in supporting Iowa Medicaid Program recipients and affiliates, providing top-notch service and ensuring their needs are met.
**About arenaflex**
arenaflex is a dynamic and innovative company that values individuality and creativity. We're committed to creating exceptional outcomes for our clients and the millions of people who count on us. Our dedicated associates are the backbone of our organization, and we're seeking talented individuals like you to join our team. As a customer service representative, you'll have the opportunity to make a real impact and be part of a culture that appreciates new ideas and perspectives.
**The Role**
As a Remote Call Center Customer Service Representative, you'll be the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates. Your primary responsibilities will include:
* Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
* Accurately documenting enrollment requests and status changes
* Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
* Maintaining technical and program policy proficiency in the Iowa Family Care rules/guidelines and other related program policies
* Providing clear, complete, accurate, and objective information based on a full understanding of program requirements
**Requirements**
To succeed in this role, you'll need:
* Basic understanding of a call center environment in a customer service role and quality monitoring processes
* Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* High School diploma or GED
* Background required
* Must reside within 1 hour driving distance from Des Moines, IA
**Preferred Qualifications**
* Ability to problem solve through analysis and ongoing feedback
* Achieve results through knowledge, empathy, and commitment
* Ability to work with people of diverse backgrounds
* Ability to adhere to a break and lunch schedule
* Excellent typing and grammar skills
* Ability to navigate a computer
* Ability to understand and utilize policy
* Excellent customer service skills
* Excellent phone etiquette skills
* Reliable internet access
**What We Offer**
As a Remote Call Center Customer Service Representative at arenaflex, you'll enjoy:
* $18.00 per hour pay rate (bi-weekly pay)
* Paid Training with Equipment provided
* Full-time schedule (40 hrs. a week)
* Career Growth Opportunities
* PerkSpot- Employee discount program
* Full Benefit Options
**Work Environment and Culture**
arenaflex is committed to creating a positive and inclusive work environment that values individuality and creativity. Our team is passionate about delivering exceptional service and making a real impact in the lives of our clients and their customers. As a Remote Call Center Customer Service Representative, you'll be part of a dynamic and innovative team that's always looking for new ways to improve and grow.
**Compensation and Benefits**
arenaflex offers a competitive compensation package, including a $18.00 per hour pay rate (bi-weekly pay). In addition to base pay, this position may be eligible for a bonus or incentive based on business need. arenaflex also provides a variety of benefits to employees, including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time.
**Equal Opportunity Employer**
arenaflex is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.
**Accommodations for Individuals with Disabilities**
arenaflex values the health and safety of our associates, their families, and our community. For US applicants, while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at arenaflex.
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Click the link below to submit your application and join the arenaflex team.