Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance sales and service? Are you fluent in English and Spanish? If so, we invite you to join our team at arenaflex as a Full Stack Customer Service Representative – Licensed P&C Agent Bilingual.
**About arenaflex**
arenaflex is a Fortune 500 company with over 60 offices in 20+ countries, operating as a holding company for insurance, reinsurance, specialist advisory, and investment operations around the world. Our mission is to support our employees in living their lives to the fullest at home and at work, while striving to make a meaningful difference in the lives of our customers. We're a global community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs.
**About the Role**
As a Full Stack Customer Service Representative – Licensed P&C Agent Bilingual, you will be the first point of contact for new and existing customers, providing exceptional service and support to ensure their insurance needs are met. You will work diligently to find resolutions to customer concerns, escalate to the appropriate level when necessary, and strive for first call resolution to provide "best in class" service. You will also be responsible for staying current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met.
**Responsibilities**
* Provide exceptional customer service and support to new and existing customers
* Work diligently to find resolutions to customer concerns and escalate to the appropriate level when necessary
* Convey information efficiently, effectively, and appropriately to meet the needs of the customer
* Strive for first call resolution to provide "best in class" service
* Stay current and knowledgeable of all procedures, products, and programs to ensure department standards and guidelines are met
* Meet and exceed performance metrics, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications/Skill Sets**
* Ability to work in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Communicate clearly and professionally over the phone
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
* High School Diploma or equivalent; some college is a plus!
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience desired. Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
**Requirements**
* High School Diploma or equivalent; some college is a plus!
* Property/Casualty Insurance License desired (if not licensed, must obtain license within 90 days of employment)
* Bilingual: Fluent in English/Spanish Required
* 1 or more years of insurance sales/service experience desired. Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar, and multi-tasking skills
* US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future.
**Compensation and Benefits**
* Starting pay ranges from $20 - $23.00/hour based on the candidate's experience, education
* Hours of M-F and some weekends and holidays
* Hybrid working schedule of 3 days in the office and 2 days remote
* Annual Performance Bonus Potential
* Competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
* Multiple health, dental, and vision insurance plan options and optional life, disability, and AD&D insurance
* 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays, and floating holidays, parental leave
**What's in it for you?**
* Join a global community of optimists and problem-solvers who believe that when we realize our potential, we can help others reach theirs
* Work for a Fortune 500 company with over 60 offices in 20+ countries
* Enjoy a competitive salary and benefits package
* Have the opportunity to grow and develop your skills and career
* Be part of a team that is passionate about delivering exceptional customer experiences
**How to Apply**
If you're a motivated and customer-focused individual who is passionate about delivering exceptional experiences, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Caution: Employment Scams**
arenaflex is aware of employment-related scams where scammers will impersonate recruiters by sending fake job offers to those actively seeking employment in order to steal personal information. Frequently, the scammer will reach out to individuals who have posted their resume online. These "job offers" include convincing offer letters and frequently ask for confidential personal information. Therefore, for your safety, please note that:
* All legitimate job postings with arenaflex will be posted on arenaflex Careers.
* All legitimate communications with arenaflex recruiters will come from arenaflex.com email addresses.
We would also ask that you please report any job employment scams related to arenaflex to
[email protected].
**Equal Opportunity Employer**
arenaflex is an equal opportunity employer. We do not discriminate or allow discrimination on the basis of any protected characteristic. This includes race; color; sex; religion; creed; national origin or place of birth; ancestry; age; disability; affectional or sexual orientation; gender expression or identity; genetic information, sickle cell trait, or atypical hereditary cellular or blood trait; refusal to submit to genetic tests or make genetic test results available; medical condition; citizenship status; pregnancy, childbirth, or related medical conditions; marital status, civil union status, domestic partnership status, familial status, or family responsibilities; military or veteran status, including unfavorable discharge from military service; personal appearance, height, or weight; matriculation or political affiliation; expunged juvenile records; arrest and court records where prohibited by applicable law; status as a victim of domestic or sexual violence; public assistance status; order of protection status; status as a smoker or nonsmoker; membership or activity in local commissions; the use or nonuse of lawful products off employer premises during non-work hours; declining to attend meetings or participate in communications about religious or political matters; or any other classification protected by applicable law.
Should you require any accommodation through the application process, please send an e-mail to the
[email protected].