Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you have a strong background in insurance and a desire to work for a company that values its employees and customers alike? Look no further than arenaflex, a leading global insurance and reinsurance company with a commitment to excellence and a culture of innovation.
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent at arenaflex, you will play a critical role in delivering top-notch service to our customers, providing expert advice and guidance on our insurance products, and helping to drive business growth through sales and service excellence. If you're looking for a challenging and rewarding career opportunity with a company that values its employees and customers, we encourage you to apply.
**About arenaflex**
arenaflex is a Fortune 500 company with a global presence, operating in over 20 countries and serving a diverse range of customers across the insurance and reinsurance sectors. Our company is built on a foundation of excellence, innovation, and customer-centricity, and we're committed to delivering exceptional service and value to our customers and employees alike.
**Responsibilities**
As an Experienced Full Stack Customer Service Representative – Licensed P&C Agent, you will be responsible for:
* Delivering exceptional customer service and support to our customers, responding to their inquiries and resolving their issues in a timely and professional manner
* Providing expert advice and guidance on our insurance products, helping customers to make informed decisions and choose the right products for their needs
* Working closely with our sales team to identify opportunities for growth and development, and to drive sales and revenue growth through effective service and sales strategies
* Staying up-to-date with industry trends and developments, and sharing knowledge and best practices with colleagues to drive continuous improvement and excellence
* Collaborating with internal stakeholders to resolve complex customer issues and to drive business growth and development
**Key Responsibilities:**
* Work diligently to find resolution to customer concerns and escalate to appropriate level when necessary
* Convey information efficiently, effectively, and appropriately in order to meet the needs of the customer
* Strive for first call resolution in order to provide "best in class" service
* Stay current and knowledgeable of all procedures to ensure department standards and guidelines are met, including Schedule Adherence, Quality Assurance, First Contact Resolution, Average Talk Time, Average Handle Time, and Average Speed of Answer
**Qualifications/Skill Sets:**
* Ability to work in a fast-paced team environment
* Dedicated to providing a positive customer experience
* Communicate clearly and professionally over the phone
* Strong technical background/ability to multi-task in several systems at once
* Willingness to learn new material and systems/applications
* Accountable and reliable
**Requirements:**
* Property/Casualty Insurance License required
* High School Diploma or equivalent; some college is a plus!
* 1 or more years of insurance sales/service experience desired. Customer Service experience required
* Demonstrated job stability and attendance records
* Remote working experience a plus
* Solid computer, grammar and multi-tasking skills
* US Work Authorization required. arenaflex does not provide visa sponsorship for this position, now or in the future
**Work Environment and Company Culture:**
* This position is either Hybrid (3 days in office/2 days at home) if one lives near arenaflex office location or 100% work from home if outside of arenaflex office location
* In addition to regular hourly pay, there is an annual Performance Bonus Potential
* arenaflex is a global company with a diverse and inclusive culture, committed to supporting our employees in living their lives to the fullest at home and at work
* We offer competitive benefit programs that help meet our diverse and changing environment as well as support our employees' needs at all stages of life
* All full-time employees have the option to select from multiple health, dental and vision insurance plan options and optional life, disability, and AD&D insurance
* We also offer a 401(k) with employer match contributions, an Employee Stock Purchase Plan, PTO, corporate holidays and floating holidays, parental leave
**Compensation and Benefits:**
* Starting pay ranges from $20 - $21.50/hour based on the candidate's experience, education
* Hours of M-F and some weekends and holidays
* In addition to regular hourly pay, there is an annual Performance Bonus Potential
**How to Apply:**
If you're a motivated and customer-focused individual with a passion for delivering exceptional service and sales excellence, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [arenaflex Careers website]. We look forward to hearing from you!
**Equal Opportunity Employer:**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and diverse workplace culture that values and respects the contributions of all employees. If you require any accommodation through the application process, please send an e-mail to [arenaflex HR email].