About Amazon Pharmacy
Amazon Pharmacy is revolutionizing the future of pharmacy with innovative technology, delivering exceptional customer experiences, and building a culture of excellence. As a pioneer in the industry, we're committed to providing the highest quality services, leveraging cutting-edge solutions, and empowering our customers to make informed decisions about their health. If you're passionate about shaping the future of healthcare, this is your chance to join our Clinical Customer Care team and make a meaningful impact.
About the Role
We're seeking an experienced and highly skilled Clinical Customer Care Staff Pharmacist to join our remote team. As a key member of our Clinical Customer Care team, you'll be the primary point of contact for our customers, providing expert clinical guidance, and resolving complex issues in a timely and professional manner. Your exceptional communication skills, clinical expertise, and passion for delivering exceptional customer experiences will make you an invaluable asset to our team.
Key Job Responsibilities
- Customer Engagement: Provide clinical guidance to customers over the phone and via email, addressing issues related to drug interactions, adverse drug reactions, new medication counseling, and drug omission counseling.
- Outreach and Support: Respond to voicemails left overnight for clinical issues, and support Customer Care and Clinical Customer Care phone agents with clinical questions that require immediate attention.
- Research and Ticket Resolution: Research and complete customer requests via Zendesk tickets, including approving packet sets, adjusting shipping facilities, responding to customer emails, and addressing callback requests.
- Quality and Compliance: Investigate, report, and address potential Quality Related Events and PHI breaches, ensuring the highest standards of quality and compliance.
- Product Recommendations: Research and recommend OTC products for customers, providing personalized solutions to meet their needs.
- Issue Resolution: Address clinical complaints, and complete miscellaneous tasks as needed, including prescription transfers, speaking with medical offices, verifying prescriptions, and completing billing-related tasks.
- Knowledge and Expertise: Maintain an advanced understanding of all PillPack and Amazon Pharmacy policies, procedures, products, and services.
- Confidentiality and Collaboration: Maintain confidentiality of all customer information, and collaborate with teammates and other overnight teams to ensure seamless communication and support.
Essential Qualifications
- Active Pharmacist License: Hold an active Registered Pharmacist license with the AZ Board of Pharmacy, and reside in the state of Arizona.
- Doctor of Pharmacy (PharmD) Degree: Possess a Doctor of Pharmacy (PharmD) degree or equivalent.
- Experience: Have at least 1+ years of experience in a retail or mail-order pharmacy setting.
- Strong Interpersonal Skills: Demonstrate exceptional communication skills, including professional written and verbal communication.
- Clinical Expertise: Possess the ability to apply clinical knowledge to customer situations in real-time, and provide out-of-the-box solutions to complex issues.
- Adaptability and Flexibility: Be able to work autonomously, proactively identify areas for improvement, and adapt to changing demands and priorities.
Preferred Qualifications
- Active Pharmacist License in Multiple States: Hold active Pharmacist licenses in multiple states, including NH and HI.
- Experience in Clinical Customer Care: Have experience in clinical customer care, with a focus on providing exceptional customer experiences and resolving complex issues.
- Knowledge of Pharmacy Systems: Possess knowledge of multiple pharmacy systems, including PillPack and Amazon Pharmacy.
- Leadership and Collaboration: Demonstrate leadership skills, and the ability to collaborate with teammates and other overnight teams to achieve shared goals.
Skills and Competencies
- Clinical Knowledge: Possess advanced clinical knowledge, including pharmacology, therapeutics, and pharmacy practice.
- Communication Skills: Demonstrate exceptional written and verbal communication skills, with the ability to communicate complex information to customers and colleagues.
- Problem-Solving Skills: Possess strong problem-solving skills, with the ability to analyze complex issues and provide creative solutions.
- Time Management and Organization: Demonstrate strong time management and organizational skills, with the ability to prioritize tasks and meet deadlines.
- Adaptability and Flexibility: Be able to adapt to changing demands and priorities, and demonstrate flexibility in a fast-paced environment.
Career Growth Opportunities and Learning Benefits
At Amazon Pharmacy, we're committed to providing our employees with opportunities for growth and development. As a Clinical Customer Care Staff Pharmacist, you'll have access to:
- Training and Development Programs: Participate in comprehensive training programs, including clinical training, customer service training, and leadership development.
- Mentorship and Coaching: Receive mentorship and coaching from experienced colleagues, with a focus on career growth and development.
- Opportunities for Advancement: Opportunities for advancement to leadership roles, including Clinical Customer Care Team Lead, Clinical Customer Care Manager, and other senior leadership positions.
- Professional Certifications: Pursue professional certifications, including Board Certification in Pharmacotherapy (BCPS) and other relevant certifications.
Work Environment and Company Culture
As a remote employee, you'll have the flexibility to work from home, with access to:
- State-of-the-Art Technology: Utilize cutting-edge technology, including cloud-based systems, to provide exceptional customer experiences.
- Collaborative Work Environment: Collaborate with teammates and other overnight teams to achieve shared goals, and participate in regular team meetings and training sessions.
- Flexible Scheduling: Enjoy flexible scheduling, with the ability to work from home and manage your schedule to meet the needs of the business.
- Recognition and Rewards: Receive recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives.
Compensation, Perks, and Benefits
As a Clinical Customer Care Staff Pharmacist, you'll receive a competitive salary, with access to:
- Comprehensive Benefits Package: Enjoy a comprehensive benefits package, including medical, dental, and vision insurance, 401(k) matching, and other benefits.
- Flexible Time Off: Enjoy flexible time off, including paid vacation, sick leave, and holidays.
- Professional Development Opportunities: Participate in professional development opportunities, including training programs, mentorship, and coaching.
- Recognition and Rewards: Receive recognition and rewards for outstanding performance, including bonuses, promotions, and other incentives.
Conclusion
If you're a motivated and experienced Clinical Customer Care Staff Pharmacist, with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Join our team and be part of shaping the future of pharmacy, with Amazon Pharmacy. Apply now and take the first step towards a rewarding career with our company.
Apply Now
Apply Now