Introduction to blithequark Imagine being part of a global technology and services leader that empowers the brands of the future. At blithequark, we help renowned brands, the ones you use every day, enhance their businesses with cutting-edge technology and integrated solutions in over 70 countries. We take pride in being recognized with prestigious awards such as "World's Best Workplaces," "Best Companies for Career Growth," and "Best Company Culture," year after year. Our mission is to provide exceptional service and support to our clients, and we're looking for talented individuals like you to join our team. About the Role We're seeking an experienced French-Speaking Customer Support Representative to join our team in Portugal (Remote). As a Customer Support Agent, you will play a vital role in ensuring that performance goals are met across all operations and that we fulfill client expectations related to operational excellence. Your primary focus will be on providing high-quality support to our French-speaking customers, addressing their queries, and resolving issues in a timely and professional manner. Key Responsibilities Act as the voice of blithequark, providing exceptional customer service to French-speaking customers via phone, email, chat, and social media channels Support our merchants with all questions and inquiries about our product and service, ensuring timely and effective resolutions Collaborate with other departments, such as Sales and Marketing, to ensure seamless communication and optimal customer experience Work on optimizing processes related to customer support, constantly seeking ways to increase customer satisfaction and happiness Participate in an international and multilingual team, sharing knowledge and best practices to drive excellence in customer support Qualifications and Skills To succeed in this role, you should possess the following qualifications and skills: Fluent verbal and written French (C1) and advanced level of English (B2) Strong communication skills, with a customer-oriented approach and high level of empathy Proven experience in customer support, with a problem-solving mindset and ability to manage escalation processes Familiarity with omnichannel support (phone, chat, email) and ability to work with multiple tools simultaneously Well-organized, able to stay calm under pressure, and proficient in using smartphones, tablets, and computers Essential Qualifications We're looking for candidates who are passionate about delivering exceptional customer service and have a strong desire to grow and develop in their careers. If you have the following essential qualifications, we encourage you to apply: Previous experience in customer support, preferably in a similar industry or role Strong understanding of customer service principles and practices Ability to work in a fast-paced environment, with a high level of adaptability and flexibility Preferred Qualifications While not essential, the following preferred qualifications will give you a competitive edge in the application process: Experience working with POS solutions or similar technology Knowledge of sales and marketing principles, with a understanding of how customer support contributes to business growth Proficiency in additional languages, with a focus on European languages Career Growth and Development At blithequark, we're committed to providing our employees with the training, tools, and support they need to succeed in their careers. We offer a range of FREE Learning and Leadership Development programs, designed to help you achieve your career goals and aspirations. With approximately 80% of our managers and leaders promoted from within, we're confident that you'll have the opportunity to grow and develop in your role. Benefits and Perks We offer a competitive salary and performance bonus, as well as a range of benefits and perks to support your unique lifestyle, including: Full-time with indefinite contracts (negotiable depending on your experience and our client's needs) Work from home in Portugal, with the flexibility to balance your work and personal life Bring-a-friend (referral) bonus opportunities, to reward you for referring talented candidates to our team Full paid training on the company and the project you'll be working on, to ensure you have the skills and knowledge you need to succeed Career development programs, to help you achieve your long-term career goals Company Culture and Work Environment At blithequark, we're proud of our diverse and inclusive company culture, which values equality, respect, and empathy. We're committed to creating a work environment that's free from discrimination and harassment, where everyone feels valued and supported. Our team is united by a shared passion for delivering exceptional customer service and driving business growth through innovation and technology. Eligibility to Work In accordance with Portugal's law, only applicants who are legally authorized to work in Portugal will be considered for this position. We're an equal-opportunity employer, and our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws. Conclusion If you're looking for a challenging and rewarding role that offers opportunities for growth and development, we encourage you to apply for this exciting opportunity. As a French-Speaking Customer Support Representative at blithequark, you'll be part of a dynamic team that's passionate about delivering exceptional customer service and driving business success. Don't miss out on this chance to experience the best version of yourself and join our team of game-changers. Apply today and discover why blithequark is the employer of choice for over 440k+ talented individuals around the globe. Apply for this job