**Join arenaflex, a world-renowned airline, in shaping the future of air travel. As a Director - Airline Operations Customer Service, you will be at the forefront of delivering exceptional customer experiences, driving operational excellence, and fostering a culture of innovation and collaboration.**
**About arenaflex**
arenaflex is a global airline that has been a pioneer in the aviation industry for decades. Our mission, "Connecting People, Joining the World," reflects our commitment to providing unparalleled customer service, safety, and reliability. With a diverse workforce and a strong focus on diversity, equity, and inclusion, we strive to create a workplace that is welcoming, inclusive, and empowering for all employees.
**About the Role**
As a Director - Airline Operations Customer Service, you will be responsible for leading a team of customer service professionals at our Chicago O'Hare International Airport (ORD) location. Your primary focus will be on delivering exceptional customer experiences, driving operational excellence, and fostering a culture of innovation and collaboration. You will work closely with our airport operations team to ensure seamless execution of customer service initiatives, while maintaining a strong focus on safety, security, and compliance.
**Key Responsibilities**
* Provide leadership and oversight to a team of customer service professionals, ensuring exceptional customer experiences and operational excellence.
* Develop and implement customer service strategies, initiatives, and programs to drive customer satisfaction and loyalty.
* Collaborate with airport operations teams to ensure seamless execution of customer service initiatives, while maintaining a strong focus on safety, security, and compliance.
* Drive financial performance, cost control, and capital budgeting, ensuring alignment with arenaflex's financial goals and objectives.
* Foster a culture of innovation, collaboration, and continuous improvement, encouraging employees to share ideas and suggestions for improving customer service and operational efficiency.
* Develop and maintain strong relationships with airport stakeholders, including airlines, airports, and regulatory agencies.
* Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to drive continuous improvement and innovation.
**Station Functional Execution**
* Drive unwavering quality metrics (OT:00, STAR, Int'l, MST, Commitment, MBTA)
* Responsible for Joined Track, UP, Client Managing, Slope Managing metrics
* Guarantees PLB objective accomplishment.
* Supervises Genius Group process.
* Station Wellbeing and Security:
* Guarantees Airplane Harm and LTI objective accomplishment.
* Upholds PPBM/Pack consistence.
* Guarantees station late weight consistence.
* Guarantees Mishap examination and detailing.
* Takes part in audit sheets (PRB, SRB and ARB)
* Fills in as Government office contact (TSA, Air terminal Power, CBP, Police, Fire, FBI, DPU, FAM)
**Employee Exercises**
* Guarantees Polite, Mindful and Deferential workplace (ECI execution)
* Responsible for executing preparing program: compulsory, repetitive and impromptu.
* Guarantees Worker Commitment and Enablement
* Responsible for durable acknowledgment program
* Upholds ability the board and progression arranging.
* Keeps up with shared liability regarding Health The board
* Drives Issue Goal Cycle in every space of liability
**Financial Execution**
* Oversees piece of consolidated financial plan of $50-60M
* Guarantees Cost control: cost and capital financial plans accomplishment.
* Oversees labor conveyance against plan.
* Drives Upsell execution for the station to meet or surpass objective.
**Requirements**
* Four-year college education or comparable significant work insight
* 7+ years the executives experience in an air terminal functional climate
* Shown outcome in the administration of a multi-division, complex business including tasks, planned operations, business frameworks, execution measurements, and spending plans.
* Shown progress in the administration of individuals.
* Shown outcome in navigation and objective - coordinated administration.
* Demonstrated capacity in issue ID, examination and activity arranging and information on constant improvement strategies
* Strong experience with functional and corporate cycles and systems
* Experience overseeing Wellbeing related programs and administrative prerequisites.
* Past experience overseeing in a unionized labor force climate.
**What We Offer**
* Competitive salary and benefits package
* Opportunities for professional growth and development
* Collaborative and dynamic work environment
* Recognition and rewards for outstanding performance
* Comprehensive training and development programs
* Flexible work arrangements and work-life balance
* Access to cutting-edge technology and tools
* Opportunities to work with a diverse and global team
**How to Apply**
If you are a motivated and experienced professional looking to join a dynamic and innovative team, please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating a workplace that is inclusive, respectful, and empowering for all employees. If you require accommodations or have questions about our equal employment opportunity policy, please contact our HR department at [insert contact information].
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