Join the Team at Making Opportunity Count (MOC)
Welcome to Making Opportunity Count (MOC), a non-profit human services agency dedicated to creating positive change in the lives of individuals and families in Fitchburg, MA. Our organization is committed to fostering community growth, providing essential services, and promoting holistic well-being. We are a dynamic team united by a shared passion for making a lasting impact. We are now seeking an experienced Data Entry Clerk to join our Energy Services team and play a crucial role in maintaining organized and up-to-date digital files to support the day-to-day operations of our programs.
Position Overview
As a Data Entry Clerk - Energy Services, you will be responsible for accurately and efficiently inputting and maintaining client status records, monitoring emails and communications, and ensuring compliance with program guidelines and agency requirements. This is a fantastic opportunity to join a team that values your well-being and personal growth, and offers a range of benefits and perks.
Key Responsibilities
- Data Entry and Record-Keeping: Input and maintain updated client status records in the Statewide Client Service Center, reflecting the current production pipeline.
- Email and Communication Management: Monitor emails, logging documents, and communications in the Monday.com platform upon receipt.
- Database Management: Follow program guidelines for the use of all required database systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
- File Organization and Maintenance: Maintain organized digital and paper participant files in accordance with program guidelines, ensuring compliance with agency and funder requirements.
- Collaboration and Communication: Collaborate with program staff to support, enhance, and promote communication and consistency in the delivery of services.
- Administrative Support: Assist with various clerical duties, such as filing, mailings, phone coverage, etc.
- Remote Work and Availability: Maintain availability for remote work, attending meetings, calls, responding to emails, and conducting regular duties as needed.
- Training and Professional Development: Attend all required staff meetings, supervision, training, and contractual meetings, and participate in mandatory agency training and other relevant professional development activities.
- Confidentiality and Data Security: Ensure strict confidentiality is maintained in all aspects of the role.
Requirements and Qualifications
Essential Qualifications:
- Education: Associate degree or equivalent professional experience.
- Experience: Two years of experience in Human Service or a related field, or applicable work experience working with diverse individuals and families with low incomes.
- Additional Qualifications: Additional appropriate education may be substituted for experience, or additional directly related experience may be substituted for education.
Preferred Qualifications:
- Bilingual Skills: Bilingual in Spanish preferred.
Skills and Competencies
To succeed in this role, you will need:
- Excellent Data Entry Skills: Accurate and efficient data entry skills, with attention to detail and ability to maintain confidentiality.
- Strong Organizational Skills: Ability to maintain organized digital and paper files, and prioritize tasks effectively.
- Effective Communication Skills: Excellent communication and interpersonal skills, with ability to collaborate with program staff and stakeholders.
- Technical Skills: Proficiency in database management systems, including Monday.com, CMS, CSG eConservation, HEARTWAP, LIHEAP, In Demand, etc.
- Time Management and Flexibility: Ability to work remotely and maintain flexibility in work schedule, with ability to attend meetings and calls as needed.
Career Growth Opportunities and Learning Benefits
At Making Opportunity Count, we are committed to supporting the career growth and development of our team members. We offer:
- Professional Development Opportunities: Mandatory agency training and other relevant professional development activities.
- Tuition Remission: Invest in your education with our tuition remission program.
- Student Loan Forgiveness: We're here to help ease your student loan burden.
- Employer-Sponsored Retirement: Secure your future with our retirement plan contributions.
Work Environment and Company Culture
At MOC, we value our team members and strive to create a positive and supportive work environment. We offer:
- Remote Work Opportunities: Flexible work arrangements, including remote work options.
- Hybrid Work Environment: Benefit from a flexible work environment that suits your lifestyle.
- Employee Discounts and Perks: Access exclusive discounts and perks, including pet insurance.
Compensation and Benefits
We offer a comprehensive benefits package, including:
- Health, Dental, FSA, and Vision Insurance: Comprehensive coverage to take care of your well-being.
- Paid Time Off (PTO): Generous time off to relax and recharge.
- Employee Discounts: Access exclusive discounts and perks.
Conclusion
If you are a motivated and detail-oriented individual with excellent data entry skills and a passion for making a difference in your community, we encourage you to apply for this exciting opportunity. Join our team at Making Opportunity Count and be part of a dynamic team that values your well-being and personal growth. Apply now to make a meaningful difference in the lives of individuals and families in Fitchburg, MA.
Employment Type: Full-Time
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