Introduction to arenaflex
arenaflex is a leading private company that is shaping the destiny of worldwide entertainment. We trust that there is a better way to observe and enjoy entertainment, and our team is dedicated to providing exquisite interactions for our subscribers around the globe. Our goal is excellence, simplicity, and getting our users back to streaming. We are seeking a skilled and experienced data entry and customer service professional to join our team and contribute to our mission.
Job Overview
We are looking for a highly motivated and organized individual to fill a full-time data entry and customer service position. The successful candidate will be responsible for managing data entry projects, developing learning content, facilitating training sessions, and building strong relationships with our outsourced call center partners. This is an exciting opportunity to join a dynamic team and contribute to the growth and success of arenaflex.
Key Responsibilities
- Program management: outline, document, and maintain the scope of all local L&D projects, create and track project plans, and develop trusting partnerships with outsourced call center partners.
- Learning content development: conduct gap analysis for performance and training opportunities, prioritize and document strategies, findings, and recommendations, and develop regular and accurate training curriculum.
- Facilitation: deliver learning material in face-to-face and virtual environments, pilot newly designed curriculum, and train call center trainers.
- Dealer management and relationship building: partner with training and operational teams of outsourced call center providers, contribute to the overall performance of the CS business, and build and power L&D governance for the companies.
- Stakeholder management: build and foster strong partnerships with regional CS colleagues, participate in learning opportunities, priorities, and impact, and collaborate with other business leaders to transform operational opportunities into L&D opportunities.
Essential Qualifications
The successful candidate will have:
- 3+ years of experience designing soft skills and tools learning solutions, including onboarding programs focused across a range of levels, call center agents, senior call center representatives, emerging leaders, and senior executive audiences.
- Experience designing and facilitating learning services that range from 15-minute learning to multi-week classroom reports.
- Strong facilitation experience in various teacher-led programs for diverse audiences and training skills.
- Project management experience, ability to collaborate with a team and stakeholders, communicate effectively, and attention to detail.
- Experience working in a fast-paced, outcomes-oriented, data-driven environment.
- High degree of independence and ability to work and manage own time efficiently.
- Bachelor's degree in instructional design or a related degree, master's degree a plus.
- Fluent in Portuguese and English, Spanish is a plus.
Preferred Qualifications
The following qualifications are preferred but not required:
- Experience working in a cross-cultural global environment.
- Experience with content/knowledge management.
- Experience designing training curriculum for service, retail, or call center managers/leaders.
- Experience with creative facilitation tools.
Skills and Competencies
The successful candidate will possess the following skills and competencies:
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work effectively in a team environment.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing priorities and deadlines.
- Strong technical skills, including proficiency in Microsoft Office and learning management systems.
Career Growth Opportunities and Learning Benefits
At arenaflex, we are committed to the growth and development of our employees. We offer a range of training and development opportunities, including:
- Onboarding programs to help you get started in your new role.
- Ongoing training and development opportunities to help you build your skills and knowledge.
- Coaching and mentoring from experienced colleagues.
- Opportunities to work on high-impact projects and contribute to the growth and success of the company.
Work Environment and Company Culture
At arenaflex, we are proud of our dynamic and inclusive work environment. We offer a range of benefits, including:
- A competitive salary and benefits package.
- A collaborative and supportive work environment.
- Opportunities to work with a talented and diverse team of professionals.
- A range of employee recognition and reward programs.
- A commitment to work-life balance and employee well-being.
Compensation, Perks, and Benefits
We offer a competitive compensation package, including a salary range of $25 to $35 per hour, depending on experience. We also offer a range of perks and benefits, including:
- A comprehensive benefits package, including health, dental, and vision insurance.
- A 401(k) retirement savings plan with company match.
- A range of employee recognition and reward programs.
- Opportunities for professional development and growth.
- A dynamic and inclusive work environment.
Conclusion
If you are a motivated and organized individual with a passion for data entry and customer service, we encourage you to apply for this exciting opportunity. At arenaflex, we are committed to the growth and success of our employees, and we offer a range of benefits and opportunities to help you build your career. Don't miss out on this chance to join our dynamic team and contribute to the success of our company. Apply now to take the first step towards an exciting and rewarding career with arenaflex.
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