At blithequark, we are revolutionizing the way people travel by making fare payment simple, convenient, and accessible to all. Our innovative fare collection platforms enable riders to seamlessly buy and present tickets for public transport using their mobile phones, ticket machines, or even by tapping their bank cards to travel. With our industry-first mobile ticketing SDK, we have partnered with major players in the transport space to make a significant impact on the industry.
Our Justride platform is used in over 250 locations globally, including some of the largest cities in the world. This platform has been designed to provide a seamless and efficient fare payment experience for riders, while also offering our partners a robust and reliable solution for managing their fare collection systems. With a strong focus on innovation and customer satisfaction, we continue to expand our reach and improve our services to meet the evolving needs of the transport sector.
Choosing a role at blithequark means joining a network of innovators from all walks of life who are passionate about making a difference. We believe in empowering our employees to build the careers they want, whether that involves taking the direct route or exploring new paths. At blithequark, you will find the tools and support you need to succeed, along with a collaborative and dynamic work environment that fosters growth, learning, and innovation.
As a Customer Technical Support Engineer at blithequark, you will play a key role in maintaining exceptional customer satisfaction by applying your technical expertise to investigate and resolve issues efficiently. Your core mission will be to provide prompt and effective technical support to our leading transit agencies and technology partners worldwide, ensuring that our customers receive the highest level of service and support. From troubleshooting incidents to collaborating with product management and engineering teams, you will be responsible for delivering swift resolutions and maintaining the high standards our customers expect.
To be successful in this role, you will need to have proven experience in a client-facing technical support or engineering environment, along with a strong hands-on technical background and excellent investigative, debugging, and problem-solving skills. You will also need to have exceptional verbal and written communication skills in English, with the ability to document processes meticulously and communicate complex technical information to non-technical stakeholders.
At blithequark, we are committed to helping our employees grow and develop their careers, whether that involves taking on new challenges, learning new skills, or exploring new opportunities. We offer a range of training and development programs, along with a supportive and collaborative work environment that fosters growth, learning, and innovation. As a Customer Technical Support Engineer, you will have the opportunity to develop your technical skills and expertise, along with your communication and problem-solving skills, and to take on new challenges and responsibilities as you grow and develop in your role.
At blithequark, we operate with openness and trust, creating an environment where everyone feels empowered to bring their whole, authentic selves to work. We believe in fostering a culture of learning, not blame, and we encourage our employees to share their ideas, perspectives, and feedback. We are a network of innovators from all walks of life, passionate about making a difference, and we welcome applications from underrepresented backgrounds. We are committed to creating a work environment that is inclusive, diverse, and respectful, where everyone feels valued, supported, and empowered to succeed.
As a Customer Technical Support Engineer at blithequark, you will be eligible for a range of compensation, perks, and benefits, including:
If you are a motivated and experienced technical support professional looking for a new challenge, we encourage you to apply for the Customer Technical Support Engineer role at blithequark. This is a unique opportunity to join a dynamic and innovative company that is making a real difference in the transport sector, and to develop your skills and expertise in a supportive and collaborative work environment. We look forward to hearing from you and exploring how you can contribute to our mission to make transit fair and accessible for all.
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