Join the blithequark Team as a Customer Support Specialist and Make a Difference in Lithuania!
Are you passionate about solving technical issues, helping others, and providing exceptional customer service? Do you want to work with a global leader in technology and be part of a dynamic team that values growth, learning, and collaboration? Look no further! blithequark is seeking a highly skilled Customer Support Specialist to join our team in Lithuania, working remotely with our client, a renowned technology industry leader.
About blithequark
blithequark is a global business outsourcing company that provides top-notch services to help businesses manage their customer service, finances, and other operations. As a blithequark team member, you will be employed by us but work closely with our client, a leading technology company, to deliver outstanding support and solutions.
Job Overview
As a Customer Support Specialist in our team, you will be the primary point of contact for clients, providing technical and non-technical assistance via phone, email, and chat. Your goal will be to resolve customer inquiries efficiently and effectively, ensuring a positive experience and building trust with our clients.
Key Responsibilities:
- Respond to incoming calls, emails, and chats in Lithuanian and Russian, providing timely and accurate support to clients.
- Troubleshoot technical issues and provide solutions to clients, escalating complex problems to senior support specialists as needed.
- Document customer interactions, updating records and providing valuable insights to improve service delivery.
- Treat clients with respect, adhering to company policies and procedures, and promoting a positive brand image.
- Collaborate with colleagues and managers to share knowledge, best practices, and feedback, driving continuous improvement.
Requirements and Qualifications
Essential Qualifications:
- Fluent in Lithuanian (C1 level) and good command of Russian and English (B2 level).
- Previous experience in customer service, preferably in a call center environment, is an advantage.
- Strong problem-solving skills, with the ability to think critically and creatively.
- Excellent communication and interpersonal skills, with a customer-centric approach.
- Ability to work in a fast-paced environment, handling multiple tasks and priorities.
Preferred Qualifications:
- Experience working with technology products or services.
- Familiarity with customer relationship management (CRM) software and ticketing systems.
- Knowledge of technical troubleshooting and problem-solving methodologies.
What We Offer
Career Growth and Learning Opportunities:
- A full-time job with various shifts from Monday to Friday, between 09:00-19:00.
- Competitive hourly rate of 8.03€ to 8.56€ (during trial period and after).
- Performance-based bonuses and incentives.
- A supportive team environment with fantastic colleagues and managers.
- Real opportunities for career growth and professional development.
Work Environment and Culture:
- Work-from-home arrangement in Lithuania, providing flexibility and work-life balance.
- A culture that values diversity, equity, and inclusion, with a commitment to equal employment opportunities.
- A dynamic and collaborative work environment that encourages learning, innovation, and teamwork.
How to Apply
If you're passionate about delivering exceptional customer service, have a flair for technical troubleshooting, and want to join a global team that values growth and learning, we want to hear from you! To apply, please complete our recruitment process, which consists of:
- An initial phone call with our recruiter.
- A Teams interview.
- A reference check.
Don't miss this opportunity to join the blithequark team and make a difference in the lives of our clients! Apply now and take the first step towards a rewarding career in customer support.
START:
As soon as possible during September 2024
LOCATION:
Work from home in Lithuania
EMPLOYMENT TYPE:
Permanent, with a 3-month trial period
WORKING HOURS:
Monday to Friday, various shifts between 09:00-19:00 (8.5 hours/shift)
blithequark is an equal opportunities employer, committed to creating a work environment free from discrimination and harassment. We welcome applications from all qualified candidates.
Apply Now