At arenaflex, we're not just a company – we're a community of passionate, hard-working, and supportive individuals who believe in our business and each other. As a dynamic and forward-thinking organization, we're dedicated to transforming the consumer experience through innovative solutions and exceptional customer service. With a rich history of building successful brands from inception to success, arenaflex offers a wide range of products and services that represent a perfect balance of form, function, and style.
We're seeking an experienced Customer Support Specialist to join our remote team, providing top-notch customer service to our customers and dealers. If you're a customer service enthusiast with a passion for delivering exceptional experiences, we want to hear from you!
**About arenaflex**
arenaflex is a digital forward, consumer-driven powerhouse featuring an expansive portfolio of furniture brands. With over 20 years of building multiple brands from inception to success, we've established ourselves as a leader in the industry. Our commitment to innovation, quality, and customer satisfaction has earned us a reputation for excellence, and we're proud to be a part of the lives of our customers and employees.
**Position Summary**
As a Customer Support Specialist at arenaflex, you'll play a critical role in providing exceptional customer service to our customers and dealers. Your primary responsibilities will include:
Key Responsibilities
- Ensuring that our customers/dealers are provided with quality customer service at every step of their inquiry
- Maintaining all processes and procedures, and providing a proper resolution to customer issues
- Properly maintaining personal case queues within set parameters and closing claims within the required time frame
- Providing first-class communication with customers/dealers via email and call-based software
- Corresponding with other departments within the company to foster awareness and data-driven resolutions for certain products or issues
- Managing email inbox to ensure all issues are addressed in a timely manner
- Assisting in gathering critical data on high-priority issues and products
- Providing in-depth analysis of claims to ensure all issues are properly reviewed before resolutions are provided to customers/dealers
**Required Skills and Abilities**
To succeed in this role, you'll need:
Essential Skills and Abilities
- Ability to communicate effectively, verbally and in writing
- Ability to establish and maintain effective working relationships with employees and customers
- Ability to follow written and verbal instruction
- Working knowledge of Office Suite, including Outlook, Word, Excel, and Teams
- Ability to multitask and conduct research
- Proficient keyboarding skills, with touch typing preferred
- Time management skills, with the ability to prioritize tasks and meet deadlines
**Preferred Qualifications**
While not required, the following qualifications are highly desirable:
- Customer service experience, preferably in a remote or call center environment
- Experience with CRM software and other customer service tools
- Knowledge of furniture industry or related products
**Education and Experience**
We're looking for individuals with a high school diploma or equivalent, and a minimum of 1-2 years of customer service experience. If you're a recent graduate or entry-level professional looking to start your career, we encourage you to apply!
**Physical Requirements**
As a remote employee, you'll need to be comfortable working in a home office environment with a computer and other standard office equipment. You'll also need to be able to lift 15 pounds at a time.
**Benefits**
We offer a competitive benefit package that includes:
Benefits Highlights
- Major medical, dental, and vision coverage available with no waiting period
- Free Employee Assistance Program
- 401K Retirement Plan
- Employee discount – receive arenaflex products at company cost
We also offer 9 paid holidays plus 1 floating holiday per year, and up to 13 Accrued PTO days per year.
**Diversity, Equity, and Inclusion**
arenaflex is an equal opportunity employer, committed to diversity, equity, and inclusion. We welcome applications from individuals of all backgrounds and perspectives.
**How to Apply**
If you're a motivated and customer-focused individual looking for a new challenge, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your experience and qualifications.
Apply Now