Introduction to blithequark Are you ready to explore a world of possibilities, both at work and during your downtime? Join our blithequark family, and you'll venture to the far corners of the planet, grow your skills, and become the best version of yourself. As you embark on a new journey, you'll tackle challenges with flexibility and poise, acquiring new skills and propelling your career while having a great time. Feel free to advance both your personal and professional life and jump ahead! About the Role This position is a member of the Information Technology Group within the Information Technology Division, specializing in blithequark Customer Support. As a Customer Support Associate, you will be responsible for providing first-level issue troubleshooting via the phone for all hardware and software supported by blithequark's systems worldwide. Key Responsibilities Provides resolution to issues that can be solved via phone, and when necessary, refers more complex issues to a certified support specialist. Offers first-level support to end-users for PC hardware and Network (Windows 7/Windows XP environments) and Mainframe (UNIX/IBM) environments. Conducts issue determination for the Technology areas, including Voice, WAN, LAN, PC, Laptop, Printer, Password Resets, Dot Matrix printers, and more. May interact with internal and external support teams and third-party vendors to identify and address core issues. Simulates or reproduces customer issues to determine operational difficulties. Maintains daily awareness of outages and issues system-wide. Escalates incidents to escalation teams to ensure customer resolution. Provides timely communication (verbal or written) to Level 2 support or other management personnel, as needed. Expeditiously consults Level 2 support or other management personnel regarding quality issues to determine effectiveness or policy. Stays at work beyond regular hours as needed and when approved. Maintains confidentiality regarding employee, company, and customer data. Demonstrates commitment to and compliance with all company and departmental policies, procedures, and practices. Requirements for Success To excel in this role, you will need: Essential Qualifications Bachelor's degree or equivalent experience. 2+ years of Help Desk or customer support experience. 2+ years of troubleshooting experience with service desk environments. Knowledge and/or experience with internal server/mainframe applications, such as Offers, QIK, IBM/TSO/TPX, and Staff. Preferred Qualifications Apple certification (Apple Genius). A+ Certification. Skills and Competencies Strong interpersonal, written, and verbal communication skills. Ability to multitask in a fast-paced environment. Strong problem-solving and analytical skills. Career Growth and Learning Benefits At blithequark, we believe in investing in our employees' growth and development. As a Customer Support Associate, you will have access to: Comprehensive training programs to enhance your skills and knowledge. Opportunities for career advancement and professional growth. A supportive and inclusive work environment that encourages collaboration and innovation. Work Environment and Company Culture At blithequark, we pride ourselves on our diverse and inclusive workplace culture. Our employees are our greatest asset, and we strive to create an environment that is welcoming, supportive, and empowering. As a Customer Support Associate, you will be part of a dynamic team that values: Diversity and inclusion. Collaboration and teamwork. Innovation and creativity. Employee well-being and work-life balance. Compensation, Perks, and Benefits As a Customer Support Associate at blithequark, you can expect: A competitive hourly rate of $28/hour. Comprehensive health benefits, including medical, dental, vision, and prescription coverage. 401(k) program with company matching contributions. Additional benefits, such as employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more. Conclusion If you are a motivated and customer-focused individual who is passionate about providing exceptional support, we encourage you to apply for this exciting opportunity at blithequark. As a Customer Support Associate, you will be an integral part of our team, working together to deliver outstanding customer experiences and drive business success. Don't miss out on this chance to join our dynamic team and take your career to the next level. Apply now and discover the blithequark difference! Apply for this job