Introduction to blithequark At blithequark, we are committed to delivering exceptional customer experiences and driving business growth through innovative solutions. As a leader in our industry, we recognize the importance of having a talented and dedicated team that shares our passion for excellence. We are excited to announce a temp-to-hire opportunity for an experienced Customer Support and Data Entry Specialist to join our dynamic team in the Charlotte area. If you are a highly motivated and organized individual with a strong background in customer service and data entry, we encourage you to apply for this exciting opportunity. Job Overview As a Customer Support and Data Entry Specialist at blithequark, you will play a critical role in providing top-notch customer service and ensuring the accuracy and efficiency of our data entry processes. This is a temp-to-hire position, offering a competitive hourly rate of $18-20 and the opportunity to join our team on a permanent basis. You will work Monday through Friday, 8:00 AM - 5:00 PM, and be an integral part of our customer-facing team. Key Responsibilities Handle phone and email customer service inquiries within our CRM system, providing timely and effective solutions to customer concerns. Utilize Excel for reporting, PowerPoint, Outlook, internet, and multiple email boxes to manage customer communications and data entry tasks. Key orders and perform data entry tasks with high accuracy and attention to detail, ensuring the integrity of our customer and sales data. Collaborate with internal teams to resolve customer issues and improve overall customer satisfaction. Develop and maintain a thorough understanding of our products and services, enabling you to provide informed and effective customer support. Requirements and Qualifications To be successful in this role, you will need to possess the following essential qualifications: 1+ years of experience as a customer service representative or in a related support role, with a proven track record of delivering exceptional customer experiences. Strong computer skills, including proficiency in Excel, Word, Outlook, and PowerPoint, as well as the ability to learn our CRM system and other software applications. Professional verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management. Excellent typing skills and systems skills, with the ability to accurately and efficiently enter data and manage multiple systems and applications. Preferred qualifications include: Experience working in a fast-paced, dynamic environment with multiple priorities and deadlines. Knowledge of data entry best practices and quality control procedures. Experience with customer service metrics and performance monitoring. Skills and Competencies To excel in this role, you will need to possess the following skills and competencies: Customer-focused mindset : A passion for delivering exceptional customer experiences and a commitment to resolving customer issues in a timely and effective manner. Attention to detail : The ability to accurately and efficiently enter data, with a high level of attention to detail and quality control. Communication skills : Excellent verbal and written communication skills, with the ability to effectively communicate with customers, colleagues, and management. Technical skills : Proficiency in Microsoft Office applications, including Excel, Word, and Outlook, as well as the ability to learn our CRM system and other software applications. Time management and organization : The ability to prioritize tasks, manage multiple projects, and meet deadlines in a fast-paced, dynamic environment. Career Growth and Learning Opportunities At blithequark, we are committed to the growth and development of our employees. As a Customer Support and Data Entry Specialist, you will have access to training and development opportunities, including: Comprehensive onboarding program to ensure your success in the role. Ongoing training and development opportunities to enhance your skills and knowledge. Performance monitoring and feedback to support your growth and development. Opportunities for advancement within the company, as we continue to grow and expand our operations. Work Environment and Company Culture At blithequark, we pride ourselves on our dynamic and supportive work environment. As a member of our team, you can expect: A collaborative and team-oriented work environment, with a focus on open communication and mutual respect. A commitment to diversity, equity, and inclusion, with a focus on creating a welcoming and inclusive workplace culture. A range of employee recognition and reward programs, to recognize and reward your contributions to the company. A comprehensive benefits package, including medical, dental, vision, and federal and state leave programs, as required by applicable agency regulations. Compensation and Benefits As a Customer Support and Data Entry Specialist at blithequark, you can expect a competitive hourly rate of $18-20, as well as a range of benefits, including: Medical, dental, and vision insurance. Federal and state leave programs, as required by applicable agency regulations. Opportunities for advancement and professional growth. A dynamic and supportive work environment, with a focus on open communication and mutual respect. Conclusion If you are a motivated and organized individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Customer Support and Data Entry Specialist, you will play a critical role in driving business growth and delivering exceptional customer experiences. With a competitive hourly rate, comprehensive benefits package, and opportunities for advancement, this is an opportunity not to be missed. Apply today to take the first step in your career with blithequark! Apply for this job