Introduction to arenaflex At arenaflex, we are passionate about creating a better digital world. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are dedicated to cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation. Everything we do centers around people, and we prioritize a diverse arenaflex community where each individual can thrive. As a leader in the industry, we are committed to making the lives of our customers, and their customers, better. Job Overview We are seeking an experienced Customer Success Data Analyst II to join our Customer Success Team. As a key member of our team, you will work closely with business partners across the company globally to support, drive, and build out the Customer Success strategy. Your primary focus will be on connecting data and insights to drive flawless customer onboarding, product adoption, customer experience, product expansion, and to reduce churn. You will leverage your expertise in data analysis to unlock our customers' ever-changing business outcomes while using our products. Key Responsibilities Develop and map customer journey workstreams for quality definition and improvement efforts, including Customer Success, Sales, Training, Product, and all other organizations. Build trust and expertise through ongoing coordination with Sales, SMEs, Analysts, and support Digital Transformation efforts. Provide ARR and GRR analysis to build a story with data, and develop workflows and system development SME around systems, internal workflows, data sets, and available reporting. Translate business needs into technical requirements, and analyze and define appropriate workflows. Write SQL code to support data transformation into Tableau Server from SQL server Data Warehouse, and perform testing to ensure data integrity and data validation. Provide consistent support for weekly/monthly and quarterly CS reviews, and aggregate and analyze data from surveys and other systems to provide data-driven analysis into utilization, consumption, and customer health reporting. Analyze data trends and data points to create a model that identifies potential risk to churn, and provide ad-hoc requests for analysis and reporting and system admin requests. Essential Qualifications Minimum of 5 years of industry experience in a similar data analyst position. Experience with SQL, and a strong understanding of data configuration and data objects. Expert knowledge of Salesforce, Excel, and other spreadsheet tools. Previous work as a Customer Success Manager or in the CSM environment or Sales Renewals. Bachelor's degree in Business/Economics/Finance, Math/Statistics, MIS, or other computational field of study (preferred). Preferred Qualifications Demonstrated ability to perform complex SQL querying, and experience with SharePoint, PowerBI, and Tableau. Understanding of Business Transactional Systems (such as Oracle EBS, Siebel CRM, Salesforce), and experience using Gainsight. Knowledge of MDM principles and workflows (especially Customer MDM), and knowledge of enterprise MDM tool suites such as Informatica, Oracle, etc. (preferred). Proven attention to detail, with the ability to "dive deep" into data issues to find root causes that lead to quality/process improvement. Demonstrated ability to collaborate, listen, and influence across organizational boundaries. Career Growth Opportunities and Learning Benefits At arenaflex, we are committed to the growth and success of our employees. As a Customer Success Data Analyst II, you will have the opportunity to work with a talented team of professionals who are passionate about creating a better digital world. You will be able to develop your skills and expertise in data analysis, and contribute to the development of our Customer Success strategy. We offer a range of training and development programs, including mentorship, coaching, and education assistance, to help you achieve your career goals. Work Environment and Company Culture At arenaflex, we prioritize a diverse and inclusive work environment that fosters collaboration, creativity, and innovation. We believe in empowering our employees to be their authentic selves, and we encourage open communication, feedback, and continuous learning. Our company culture is built on a foundation of trust, respect, and empathy, and we strive to create a positive and supportive work environment that allows our employees to thrive. Compensation, Perks, and Benefits We offer a competitive salary range of $89,220.00 - $133,830.00 per year, depending on experience and qualifications. In addition to our competitive salary, we offer a range of benefits, including incentive compensation, bonus, restricted stock units, and a comprehensive benefits package. Our benefits package includes medical, dental, and vision insurance, 401(k) matching, and paid time off, among other perks. Conclusion If you are a motivated and experienced data analyst looking for a new challenge, we encourage you to apply for the Customer Success Data Analyst II role at arenaflex. As a key member of our Customer Success Team, you will have the opportunity to make a real impact on our business and contribute to the development of our Customer Success strategy. Don't miss out on this exciting opportunity to join a talented team of professionals who are passionate about creating a better digital world. Apply now to take the first step towards a rewarding and challenging career at arenaflex. Apply for this job