At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As a Customer Solutions Supervisor, you'll play a vital role in leading a high-performing team of Customer Solutions Partners, fostering a culture of innovation, and driving operational excellence across the organization. If you're a seasoned leader with a passion for customer-centricity, problem-solving, and team development, we invite you to join our dynamic team and embark on a rewarding career journey.
**About arenaflex**
arenaflex is a leading provider of innovative solutions for the professional trades, serving the heating, ventilation, and air conditioning (HVAC/R), plumbing, electrical, and construction markets. With a strong presence in the Continental US, we're dedicated to delivering quality products and exceptional customer service that sets us apart from the competition. As a subsidiary of CSW Industrials, Inc. (NASDAQ: CSWI), we're part of a larger organization that values innovation, collaboration, and customer satisfaction.
**Job Summary**
We're seeking an experienced Customer Solutions Supervisor to lead a team of Customer Solutions Partners in improving customer experiences and operational efforts company-wide. As a Customer Solutions Supervisor, you'll be responsible for developing and implementing effective customer service and leadership strategies, coaching and mentoring team members, and driving process improvements to enhance customer satisfaction and loyalty.
**Key Responsibilities**
As a Customer Solutions Supervisor, you'll have the following key responsibilities:
* **Leadership**: Coach, mentor, and enable a team of Customer Solutions Partners to optimize output, communication styles, and customer success.
* **Sales Team Engagement**: Ensure that the team is highly engaged with the sales team in their coverage area and with other supporting functions.
* **Process Improvement**: Foster a culture of continuous process improvement, problem-solving, and innovation to provide outstanding support to customers.
* **Open Forum**: Offer an open forum for the team to bring up issues, patterns of customer or sales behavior, or gaps in internal processes.
* **Culture Development**: Foster a culture of high engagement, teamwork, accountability, and problem-solving.
* **Performance Management**: Hold performance improvement and alignment conversations with team members.
* **Education & Training**: Provide education and training on systems, best practices, and rules of engagement.
* **Workload Management**: Maintain one's own workload of projects, sales team/customer support, as well as performance management duties for the organization.
**Supervisory Responsibility**
As a Customer Solutions Supervisor, you'll directly supervise a team of 2+ Solutions Partners that may be based in multiple locations.
**Skills and Experience**
To succeed in this role, you'll need:
* **Bachelor's Degree**: In business, supply chain, or a related field, or some college preferred.
* **4+ Years of Experience**: In a customer service position, with a strong focus on problem-solving and leadership.
* **1+ Years of Management Experience**: Managing teams, with a proven track record of success.
* **Strong Phone Contact Handling Skills**: Active listening, with the ability to handle multiple calls and prioritize tasks effectively.
* **Familiarity with CRM/ERP Systems**: Experience with customer relationship management (CRM) and enterprise resource planning (ERP) systems.
* **Training and Mentoring**: Experience in training and mentoring teams, with a focus on customer-centricity and problem-solving.
* **Customer Orientation**: Ability to adapt and respond to different types of customers, with a strong focus on customer satisfaction and loyalty.
* **Excellent Written Communication Skills**: Ability to communicate effectively in writing, with a focus on clarity and concision.
* **Multi-Tasking and Time Management**: Ability to prioritize tasks, manage time effectively, and meet deadlines.
**Work Environment**
As a remote Customer Solutions Supervisor, you'll work from home, with occasional travel to arenaflex offices or customer sites. You'll be required to:
* **Read, Communicate Verbally and/or in Written Form**: Read, communicate verbally and/or in written form, remember and analyze certain information, and remember and understand certain instructions or guidelines.
* **Moderate Noise, Typical Office Lighting and Temperatures**: Work in a moderate noise environment, with typical office lighting and temperatures.
* **Moderate Interruptions**: Encounter moderate interruptions, with a focus on minimizing distractions and maintaining productivity.
**Compensation and Benefits**
As a valued member of the arenaflex team, you'll enjoy a competitive salary, with opportunities for pay incentives based on overall corporate and individual performance. You'll also have access to a comprehensive benefits package, including:
* **Comprehensive Medical, Dental, and Vision Plans**: Comprehensive medical, dental, and vision plans to support your physical and emotional well-being.
* **401(k) and Pension**: 401(k) and pension plans to support your financial security and retirement goals.
* **Life Insurance**: Life insurance to provide financial protection for your loved ones.
* **Paid Time Off Program**: Paid time off program with paid holidays to support your work-life balance.
* **Wellness Programs**: Various wellness programs to support your physical and emotional well-being.
**Why Join arenaflex?**
At arenaflex, we're committed to delivering exceptional customer experiences that drive business growth and loyalty. As a Customer Solutions Supervisor, you'll have the opportunity to:
* **Lead a High-Performing Team**: Lead a team of Customer Solutions Partners, with a focus on developing and implementing effective customer service and leadership strategies.
* **Drive Operational Excellence**: Drive process improvements to enhance customer satisfaction and loyalty, with a focus on innovation and continuous learning.
* **Develop Your Skills**: Develop your skills and expertise in customer-centricity, problem-solving, and team development, with a focus on career growth and advancement.
* **Join a Dynamic Team**: Join a dynamic team of professionals who share your passion for customer-centricity, innovation, and teamwork.
**How to Apply**
If you're a seasoned leader with a passion for customer-centricity, problem-solving, and team development, we invite you to apply for this exciting opportunity. Please submit your resume and a cover letter, with a focus on your relevant experience and qualifications. We can't wait to hear from you!