Are you a customer-centric leader with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? Look no further than arenaflex, a dynamic and growing organization that's revolutionizing the way we live, work, and interact with each other. As an Experienced Customer Service Supervisor at arenaflex, you'll be part of a high-performing team that's dedicated to making a positive impact in our communities and driving business success.
**About arenaflex**
arenaflex is a leading provider of innovative solutions and services that enhance the lives of our customers and associates. Our mission is to make life a little better every day, one smile, hoagie, or experience at a time. With a strong commitment to customer satisfaction, associate development, and community involvement, we're proud to be a part of a winning team of associate owners who shape our success.
**Job Summary**
We're seeking an Experienced Customer Service Supervisor to join our team and lead the complete operations of our store when a more senior-level manager is not present. As a key member of our store management team, you'll be responsible for ensuring exceptional customer service, maximizing sales, and achieving established goals. If you're a self-motivated leader with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.
**Key Responsibilities**
* Ensure exceptional customer service is being delivered by responding to and resolving customer inquiries in a courteous and timely manner.
* Participate with the store management team to improve store performance in areas of sales, controllable expenses, merchandising, marketing, associate retention, and associate training.
* Provide direction, motivation, and coaching for associates during the shift to ensure they're equipped to deliver exceptional customer service.
* Ensure the 24/7 execution of all customer service programs and processes, including cash processes, lottery, gift cards, and checks.
* Maintain accurate article-level inventory to maximize sales and perform cycle counts and orders.
* Check in vendors and recognize associates and celebrate their accomplishments.
* Collaborate with the store management team to develop and implement strategies to improve sales, customer satisfaction, and associate engagement.
**Essential Functions**
* Ability to work well individually as well as in a team environment.
* Excellent oral and written communication skills.
* Excellent customer service skills.
* Ability to work with little or no supervision.
* Excellent relationship building and leadership skills.
* Detail-oriented and excellent organizational skills.
* Ability to defuse issues using de-escalation and problem-solving techniques.
* Proven self-starter with demonstrated ability to make decisions.
* Ability to learn and utilize the store's technology.
* Must be able to perform the following physical behaviors repetitively throughout a shift: standing, walking, handling, reaching horizontally, and grasping firmly.
* Must be able to perform the following physical behaviors frequently throughout a shift: reaching above the shoulder, reaching below the waist, pushing buttons, bending, stooping, squatting, crouching, kneeling, and pushing.
* Must be able to lift and carry up to 35 lbs.
* Must have reliable transportation.
* Must be at least 18 years old to be considered for this role.
* Ability to direct others and prioritize tasks.
**Basic Qualifications**
* High School Diploma or GED equivalent.
* Ability to work 35-40 hours per week.
* Experience effectively implementing change and demonstrated results in execution.
* Flexible availability, including all shifts, weekends, and holidays, based on business needs.
* Leadership experience required, leadership experience in a fast-paced retail, food service environment preferred.
* Experience training, sales building, management of expenses, and food service menu planning.
* Experienced in all areas of store operations, including food service.
* Experience leading, developing, and selecting teams preferred.
* Proven and consistently demonstrated skills in the following:
+ Exceptional Customer Service
+ Relationship Building
+ Effective Communication
**What We Offer**
* Competitive compensation and benefits package.
* Opportunities for career growth and professional development.
* Collaborative and dynamic work environment.
* Recognition and rewards for outstanding performance.
* Comprehensive training and support to ensure your success.
* Flexible scheduling and work-life balance.
**How to Apply**
If you're a motivated and customer-focused leader who is passionate about delivering exceptional experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We look forward to hearing from you!
**Equal Employment Opportunity**
arenaflex is an equal opportunity employer. We recruit, hire, promote, and evaluate all applicants and associates without regard to race, color, religion, sex, age, national origin, ancestry, familial status, marital status, sexual orientation or preference, gender identity or expression, citizenship status, disability, veteran or military status, genetic information, domestic or sexual violence victim status, or any other characteristic protected by applicable law. Unlawful discrimination will not be a factor in any employment decision.
**Accommodation Request**
If you require an accommodation to complete an application, please contact our Associate Service Center at [insert contact information]. We will provide reasonable accommodation to complete an application upon request, consistent with applicable law.