At arenaflex, we are a leading distributor of fluid sealing products and precision components to the manufacturing and MRO marketplace, providing a complete line of fluid sealing products, protective closures, fasteners, bushings, shim, and key stock. With four locations across North America, our customers can trust on-time delivery with the ability to ship and receive from all international centers.
We are currently seeking a reliable and resourceful Customer Service Representative (Inside Sales) to join our dynamic team in Lawrenceville, Georgia office! As a key member of our sales team, you will be responsible for providing technical product information, cost quotations, stock status, and delivery information to customers in a designated territory. The Inside Sales Representative will reach business targets through excellent telephone sales and communication skills, while also developing revenue generation through the creation of sales leads, initiation of prospect calls, and establishment of ongoing rapport with existing and potential customers.
**About arenaflex**
arenaflex has been a trusted partner in the fluid sealing products and precision components distribution industry since 1973. Our commitment to providing exceptional customer service, combined with our extensive product line and global reach, has made us a leader in the industry. We take pride in our ability to deliver on-time and exceed customer expectations.
**Key Responsibilities**
As a Customer Service Representative/Inside Sales Representative at arenaflex, you will be responsible for:
* Promoting arenaflex's entire line of products and programs within assigned territories
* Managing incoming customer inquiries, identifying customer needs and requirements
* Supplying customers with all available literature and knowledge on different products that may work for their intended application
* Aiding and guiding customers by demonstrating an understanding of their business needs using knowledge and experience within the industry
* Creating quotes and orders, contacting customers, and maintaining positive, long-term relationships
* Coordinating with internal departments to ensure products are prepared in accordance with customer requests and delivery dates
* Working closely with the Sales Manager to develop goals and monitor and track KPIs to deliver on projected results
* Tracking and recording daily activities and ensuring data is accurately managed within the company's database
* Identifying and developing new relationships to grow the business and assist the company in expanding while maintaining existing relationships
**Requirements**
To be successful in this role, you will need:
* A post-secondary diploma in Business or Administration or equivalent (asset)
* Minimum two (2) years of sales experience, with inside sales experience being preferable
* Strong customer service focus
* Previous experience in a distribution environment (asset)
* Proficiency in Microsoft Office applications
* Ability to work well independently and effectively with a team
* Excellent communication and negotiation skills
* Ability to consistently represent the company in a professional manner
* Sound analytical thinking, planning, prioritization, and execution skills
* Ability to respond appropriately in pressure situations with a calm and steady demeanor
**Essential Skills and Competencies**
To excel in this role, you will need to possess:
* Excellent communication and interpersonal skills
* Strong problem-solving and analytical skills
* Ability to work in a fast-paced environment with multiple priorities
* Strong organizational and time management skills
* Ability to build and maintain relationships with customers and internal stakeholders
* Proficiency in CRM software and other sales-related tools
**Career Growth Opportunities and Learning Benefits**
At arenaflex, we are committed to helping our employees grow and develop their careers. As a Customer Service Representative/Inside Sales Representative, you will have opportunities to:
* Develop your sales and customer service skills through training and coaching
* Take on additional responsibilities and contribute to the growth and success of the company
* Collaborate with cross-functional teams to drive business results
* Participate in professional development programs and workshops to enhance your skills and knowledge
**Work Environment and Company Culture**
arenaflex is a dynamic and fast-paced work environment that values teamwork, innovation, and customer satisfaction. Our company culture is built on the principles of:
* Collaboration and teamwork
* Innovation and continuous improvement
* Customer focus and satisfaction
* Integrity and ethics
* Respect and inclusivity
**Compensation, Perks, and Benefits**
arenaflex offers a competitive compensation package, including:
* A base salary of $50,000.00 per year
* Bonus opportunities and monthly bonuses
* Comprehensive benefits package, including:
+ 401(k) matching
+ Dental insurance
+ Health insurance
+ Paid time off
+ Vision insurance
**How to Apply**
If you are a motivated and results-driven individual with a passion for sales and customer service, we encourage you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We thank all applicants for their interest; however, only those selected for an interview will be contacted.
**Job Type**
Full-time
**Shift**
Day shift
**Experience**
* Sales: 2 years (Preferred)
* B2B sales: 1 year (Preferred)
**Work Location**
In person
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