At arenaflex, we're dedicated to delivering exceptional healthcare services that put our heart into every moment of our patients' lives. Our purpose is clear: to bring human-centric healthcare to a rapidly changing world, and we're looking for passionate individuals like you to join our team as a Customer Service Representative in our Specialty Mail Order Pharmacy. **About arenaflex** arenaflex is a leading healthcare company that's committed to making healthcare more personal, convenient, and affordable. With a strong focus on innovation and customer-centricity, we're transforming the way healthcare is delivered. Our Heart At Work Behaviors support our purpose and empower our employees to make a meaningful impact in the lives of our patients. **Job Summary** We're seeking an experienced Customer Service Representative to join our Specialty Mail Order Pharmacy team in Florida. As a key member of our team, you'll provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy. You'll be responsible for coordinating and processing new patient medication orders and reorders, verifying and revivifying benefits, and communicating with patients, insurance companies, and internal partners to ensure timely processing of specialty medications. **Key Responsibilities** * Provide exceptional telephone support to patients receiving life-sustaining specialty drug therapy * Coordinate and process new patient medication orders and reorders, including verifying and revivifying benefits * Translate and enter new or refill prescriptions into the pharmacy information system * Communicate and collect copay amounts from patients * Obtain authorizations from insurance companies and healthcare providers * Work with internal teams to screen, identify, resolve, and defer orders with accounts receivable or clinical issues * Demonstrate compassionate and genuine care for patients and customers in a fast-paced environment **Requirements** * One year of experience in a customer service role handling and resolving complex customer needs over the phone * One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications * One year of computer keyboarding experience, skills, and aptitude * Verifiable high school diploma or equivalent **Preferred Qualifications** * Healthcare work experience and familiarity with benefits, insurance, prescriptions, and medical terminology * Experience working in a fast-paced environment with multiple priorities and deadlines **Work Schedule and Location** * Work from home in Florida * Available work schedules: 11:30am - 8pm EST and 12:30pm - 9pm EST * Must reside within 75 miles of the Specialty location in Orlando, FL **Compensation and Benefits** * Competitive hourly rate: $17.00 - $25.65 * Comprehensive benefits package, including medical, dental, and vision benefits * 401(k) retirement savings plan and Employee Stock Purchase Plan * Fully-paid term life insurance plan and short-term and long-term disability benefits * Well-being programs, education assistance, and free development courses * CVS store discount and discount programs with participating partners * Paid Time Off (PTO) or vacation pay, as well as paid holidays throughout the calendar year **Career Growth Opportunities and Learning Benefits** * Opportunities for career growth and advancement in a dynamic and innovative company * Access to free development courses and education assistance * Collaborative and supportive work environment that encourages learning and growth **Work Environment and Company Culture** * Work from home in a flexible and supportive environment * Collaborative and dynamic team that values innovation and customer-centricity * Arenaflex is an equal opportunity employer that values diversity and inclusion **How to Apply** * Apply online through our website * Take our online Virtual Job Tryout (Interview Platform) to learn more about the position **Don't miss this opportunity to join our team and make a meaningful impact in the lives of our patients! Apply now and take the first step towards a rewarding career at arenaflex!** ```html Join Our Team Today! At arenaflex, we're passionate about delivering exceptional healthcare services that put our heart into every moment of our patients' lives. If you're a motivated and compassionate individual who shares our purpose, we invite you to apply for this exciting opportunity. Why Work at arenaflex? Competitive compensation and benefits package Opportunities for career growth and advancement Collaborative and supportive work environment Access to free development courses and education assistance Flexible work-from-home schedule What We're Looking For One year of experience in a customer service role handling and resolving complex customer needs over the phone One year of work experience with Windows-based applications, including Windows, Microsoft Office, internet navigation, and email applications One year of computer keyboarding experience, skills, and aptitude Verifiable high school diploma or equivalent How to Apply Apply online through our website and take our online Virtual Job Tryout (Interview Platform) to learn more about the position. Don't Miss This Opportunity! Apply now and take the first step towards a rewarding career at arenaflex! We look forward to hearing from you! Apply Now! Apply Job! Learn More About arenaflex! Browse Jobs! ``` Apply for this job