About AT&T and Our Culture
Welcome to AT&T, a global leader in communications and technology, where we're redefining the way we connect with our customers. As a pioneer in the industry, we're committed to delivering exceptional customer experiences and innovative solutions that transform lives. Our company culture is built on a foundation of integrity, respect, and teamwork, and we're dedicated to fostering a diverse and inclusive work environment that empowers our employees to grow and thrive.
Job Summary
We're seeking a highly skilled and motivated Customer Service Representative - Sales to join our Premier Service team, working from the comfort of your own home. As a member of our team, you'll have the opportunity to make a meaningful impact on our customers' lives, driving sales and delivering personalized recommendations for our latest products and services. If you're passionate about customer service, sales, and technology, we want to hear from you!
Key Responsibilities
- Provide exceptional customer service and support via phone, addressing a broad range of customer inquiries, including collections, retention, sales channel coordination, billing, and adjustments.
- Utilize creative problem-solving skills to address complex customer questions and concerns, navigating multiple tools and systems to update customer accounts and maintain records.
- Deliver personalized recommendations for our latest products and services, driving sales and meeting monthly sales goals.
- Instill confidence and loyalty in customers through thoughtful listening, utilizing knowledge of AT&T's products and services to effectively service and retain customers.
- Engage with Tier 3 support, third-party vendors, and suppliers as needed to address issues, service faults, and provide customer resolution.
- Handle wireless local number portability (WLNP), relocations, combined bill support, after-hours inquiries, and pre-paid service.
- Troubleshoot and resolve various customer-impacting issues, such as voice and data, that span multiple networks and elements.
- Get customers up and running with the latest products and services, such as air cards, USB devices, and AT&T-provided software and applications.
What You'll Need to Succeed
Essential Qualifications
- Call center or customer service experience.
- Flexibility to work any schedule during hours of operation, including day, evening, weekend, or holiday hours.
- Occasional overtime may be required.
Preferred Qualifications
- Previous experience in sales, telecommunications, or a related field.
- Knowledge of AT&T's products and services.
- Experience with customer relationship management (CRM) software and other technology tools.
Skills and Competencies
- Excellent communication and interpersonal skills.
- Strong problem-solving and analytical skills.
- Ability to work in a fast-paced, dynamic environment.
- Strong attention to detail and organizational skills.
- Ability to adapt to changing technology and applications.
Career Growth Opportunities and Learning Benefits
At AT&T, we're committed to helping our employees grow and develop their skills. As a Customer Service Representative - Sales, you'll have access to:
- Comprehensive training programs to help you succeed in your role.
- Ongoing coaching and feedback to help you improve your skills.
- Opportunities for career advancement and professional growth.
- Access to the latest technology and tools to help you stay ahead of the curve.
Work Environment and Company Culture
As a work-from-home employee, you'll have the flexibility to work from the comfort of your own home, with a dedicated workspace that meets our technical and security requirements. Our company culture is built on a foundation of:
- Integrity and respect.
- Teamwork and collaboration.
- Innovation and creativity.
- Diversity and inclusion.
Compensation, Perks, and Benefits
We offer a comprehensive compensation package, including:
- Competitive hourly rate: $15.00 - $17.13 per hour.
- Additional compensation up to $3,000.00 monthly if all sales goals and performance expectations are met.
- Medical, dental, and vision coverage.
- 401(k) plan.
- Paid time off and holidays.
- Sick leave.
- Paid parental leave.
- Adoption reimbursement.
- Disability benefits (short-term and long-term).
- Life and accidental death insurance.
- Supplemental benefit programs: critical illness, accident hospital indemnity/group legal.
- Employee assistance programs (EAP).
- Employee discounts up to 50% off on eligible AT&T mobility plans and accessories, AT&T internet (and fiber where available), and AT&T phone.
How to Apply
If you're ready to join our team and take your career to the next level, apply today! We can't wait to hear from you.
To qualify for this work-from-home position, you must reside in one of the following states: Arkansas, Kansas, Missouri, Oklahoma, or Texas.
Equal Employment Opportunity: AT&T is an equal opportunity employer committed to providing equal employment opportunity (EEO) to all persons regardless of age, color, national origin, citizenship status, physical or mental disability, race, religion, creed, gender, sex, sexual orientation, gender identity and/or expression, genetic information, marital status, status with regard to public assistance, veteran status, or any other characteristic protected by federal, state, or local law.
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